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Can't connect to my live and outlook accounts since 2 weeks

oONekoGirloO

Hello, since 2 weeks the IMAP settings don't work. I didn't change anything with the accounts. Regularly I had to update the settings on my android version and it works well. But on my windows version ou on my linux version it doesn't work. I enter different name (the surname only, user name, or the mail address or name and surname). I tried all the options but it didin't word. I stopped trying last week on Thursday and tried again friday afternoon. I tried again several options and it works until saturday. Again I didn't change anything. I receive the notifications (in french) : "can't access the server outlook.office365.com" for the accounts. It was on my windows version AND on my linux version. I really don't know how I can fix it. I cleared the cache several times. Verified the server names. Today I serched for the settings on outlook for the IMAP server but didn't find how to change or disable it (the option were not visible on the setting page). I deleted the accounts to add them later but when the windows popup open even if I enter my password, and the code (if necessary) thunderbird send a message like "error. verify the id, username, address or password". I tried with the new thunderbird version on windows (because mine was old) - didn't work either. I don't know what to do or try now.

I have the android version and it works well, but this is on a secondary device and I absolutely need my mails on my main device and I really love using thunderbird. I even installed it on my kids devices. I really don't want to install another email client.... and absolutely not outlook T-T.... My thunderbird on linux is updated and didn't work too. But it's on my main device too, so if you can help me make it work on linux, I'll be happy ^-^.

I thought it was a connexion problem but even when I change it, it didn't work (on windows or linux).

Please can you help me fix this problem ?

Edit : Just wanted to add that the version on Linux (Mint) is the 140.12.0esr

Hello, since 2 weeks the IMAP settings don't work. I didn't change anything with the accounts. Regularly I had to update the settings on my android version and it works well. But on my windows version ou on my linux version it doesn't work. I enter different name (the surname only, user name, or the mail address or name and surname). I tried all the options but it didin't word. I stopped trying last week on Thursday and tried again friday afternoon. I tried again several options and it works until saturday. Again I didn't change anything. I receive the notifications (in french) : "can't access the server outlook.office365.com" for the accounts. It was on my windows version AND on my linux version. I really don't know how I can fix it. I cleared the cache several times. Verified the server names. Today I serched for the settings on outlook for the IMAP server but didn't find how to change or disable it (the option were not visible on the setting page). I deleted the accounts to add them later but when the windows popup open even if I enter my password, and the code (if necessary) thunderbird send a message like "error. verify the id, username, address or password". I tried with the new thunderbird version on windows (because mine was old) - didn't work either. I don't know what to do or try now. I have the android version and it works well, but this is on a secondary device and I absolutely need my mails on my main device and I really love using thunderbird. I even installed it on my kids devices. I really don't want to install another email client.... and absolutely not outlook T-T.... My thunderbird on linux is updated and didn't work too. But it's on my main device too, so if you can help me make it work on linux, I'll be happy ^-^. I thought it was a connexion problem but even when I change it, it didn't work (on windows or linux). Please can you help me fix this problem ? Edit : Just wanted to add that the version on Linux (Mint) is the 140.12.0esr
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Modified by oONekoGirloO

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