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I'm being asked to download firefox, when i already have it. Why?

James replied
geetee

as I've tried to ask in your help pages, I'm being asked to download Firefox. I'm then told I already have it! Why is this so?

as I've tried to ask in your help pages, I'm being asked to download Firefox. I'm then told I already have it! Why is this so?

All Replies (1)

The only time I have seen people say they are told to download Firefox when they have it is when they are trying to install an Extension on Firefox on iOS/iPadOS.

Firefox on iOS/iPadOS is basically a shell webkit as browser engine instead of Gecko as the desktop and Android Firefox uses. https://support.mozilla.org/en-US/kb/add-ons-firefox-ios

Though you appear to be running Firefox 152 on Windows 10.

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