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I can't do anything with Firefox because I keep getting a message that it is still open, but it is not. How do i close it?

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John Neiswender
John Neiswender

I wanted to refresh Firefox. When I downloaded the installer from the Mozilla website, I got this message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I finally downlaoded it from the App store and now I get this message "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I can't recollect doing anything lately that would have caused such a problem. I don't mess with the registry, and I don't use rogue programs. I do have a Surfshark VPN, which I disabled to download the latest version of Firefox.

I am running Windows 11 on a Dell PC, which is about 6 months old.

I didn't have any problems until reciently.

How can I fix this?

I wanted to refresh Firefox. When I downloaded the installer from the Mozilla website, I got this message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I finally downlaoded it from the App store and now I get this message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I can't recollect doing anything lately that would have caused such a problem. I don't mess with the registry, and I don't use rogue programs. I do have a Surfshark VPN, which I disabled to download the latest version of Firefox. I am running Windows 11 on a Dell PC, which is about 6 months old. I didn't have any problems until reciently. How can I fix this?

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