Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 128.0`

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by Anthorin

more options

Since 128.0 was installed outlook.office.com/mail has stopped working. (Windows 11)

My mail account has numerous shared groups. However these now fail to load with a messgae "Cannot load folders for "xxxxxxxxx" Decoding failed.

Additionally, while I can see new mails in the list (under focused and Other), the previews are all blank.

I do not get this error in Edge or Chrome in Windows.

Since 128.0 was installed outlook.office.com/mail has stopped working. (Windows 11) My mail account has numerous shared groups. However these now fail to load with a messgae "Cannot load folders for "xxxxxxxxx" Decoding failed. Additionally, while I can see new mails in the list (under focused and Other), the previews are all blank. I do not get this error in Edge or Chrome in Windows.

Chosen solution

Fixed in an update a few days later. Would have been nice if Mozilla had indicated this was a known fault - especially since there is no way to restore the previous version easily.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Fixed in an update a few days later. Would have been nice if Mozilla had indicated this was a known fault - especially since there is no way to restore the previous version easily.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.