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Importing a csv Address Book into Thunderbird doesn't woirk

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  • 0 have this problem
  • 6 views
  • Last reply by mburwen

mburwen
mburwen
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I am trying to move my email client from WLM to Thunderbird. I exported the address book from WLM to a csv file. The Thunderbird Import process fails. I have done this before without problems. Do I need to erase the existing Thunderbird address book before importing?

As it is I get the following message: "An error occurred importing addresses from text file."

I've examined the content of the exported file and it is correct. What could be happening?

I am trying to move my email client from WLM to Thunderbird. I exported the address book from WLM to a csv file. The Thunderbird Import process fails. I have done this before without problems. Do I need to erase the existing Thunderbird address book before importing? As it is I get the following message: "An error occurred importing addresses from text file." I've examined the content of the exported file and it is correct. What could be happening?

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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Just try this. It is a guess based on years old issues. Open the CSV file in windows notepad. Click save as and ensure the "Encoding" is set to UTF-8 and see if that works.

mburwen
mburwen Question owner
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I solved the p0roblem by uninstalling/reinstalling Thunderbird. After reinstall, it worked as advertised.