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Firefox wants a Admin to approve a helper installation

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  • 1 has this problem
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  • Last reply by aki66

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Firefox works on 3 user accounts, on the 4th on launch a dialog box opens and asks for the Administrator to sign in to approve the installation of a helper. The helper is not named. If you close the box, Firefox locks up. The Administrator signing in closed the box, but Firefox locks up, force quit and the box comes back. Tips, hints or advice welcome.

Firefox works on 3 user accounts, on the 4th on launch a dialog box opens and asks for the Administrator to sign in to approve the installation of a helper. The helper is not named. If you close the box, Firefox locks up. The Administrator signing in closed the box, but Firefox locks up, force quit and the box comes back. Tips, hints or advice welcome.

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can you add some screenshots..

maybe unwanted software trying to be be installed by a third party...

this is for more details https://www.ghacks.net/2016/11/04/application-update-service-helper/