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My junk mail folder disappears every time Thunderbird is started.

Thunderbird Settings
Matt replied
brbstellar
brbstellar

I change the Junk options each time to get back the junk mail folder. However, when I start Thunderbird it is removed and I have to go back to options for junk mail and reselect the junk mail folder. This just started happening a couple of days ago.

I change the Junk options each time to get back the junk mail folder. However, when I start Thunderbird it is removed and I have to go back to options for junk mail and reselect the junk mail folder. This just started happening a couple of days ago.

All Replies (1)

Matt
Matt
  • Top 25 Contributor

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.