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Unable to get to various My Account pages on Firefox.

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  • Mbohovái ipaháva williamssu
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williamssu
williamssu

Today (4/27/2026) I am suddenly unable to log in to My Account on various websites (eMail, grocery store...) The business page opens but when I try to go to the account login page, I either get a blank page or the page spins and spins and never goes to the login page. I am able to get to the logins on Safari. I've cleared cache and cookies, and closed out of Firefox and reopened.

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Today (4/27/2026) I am suddenly unable to log in to My Account on various websites (eMail, grocery store...) The business page opens but when I try to go to the account login page, I either get a blank page or the page spins and spins and never goes to the login page. I am able to get to the logins on Safari. I've cleared cache and cookies, and closed out of Firefox and reopened. .

Ñemoĩporã poravopyre

Hi William,

That sounds so wrong. Can you try to see if the problem is reproducible from the Troubleshoot Mode?

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Opaite Mbohovái (2)

Kiki
Kiki
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Mozilla Mba’apoharakuéra

Ñemoĩporã poravopyre

Hi William,

That sounds so wrong. Can you try to see if the problem is reproducible from the Troubleshoot Mode?

williamssu
williamssu Porandu apoha

Thank you! I ran Troubleshoot Mode and was able to log in. I only have two extensions installed, and it turned out to be AdBlock Plus causing the issue. I can either disable AdBlock Plus temporarily, or just disable it for the moment for that page only.

In the mean time, I installed WaterFox, and did not have the difficulty with WaterFox. I now need to decide whether to continue with WaterFox or go back to FireFox and do a temporary disable on AdBlockPlus to log in to accounts.

Thank you again!

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