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Why am I always asked to re-fresh my browser when using Hotmail?

  • 6 respostas
  • 18 have this problem
  • 4 views
  • Last reply by cor-el

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Hello,

I have Firefox 3.6, Windows 7 Home Premium. When I am in Hotmail and viewing my emails, I am asked repeatedly to refresh my browser window. I keep getting this message:

"Please refresh your browser window. When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure. "

The trouble is I have only used one computer, have only one computer, and no other users have ever used my Hotmail account.

No matter how many times I refresh my browser, whether using my inbox refresh key, or my browser refresh key, I keep getting the same above message over-and-over again.

I have change my theme, checked for updates, searched the help forums, and still no success.

Please help. Thank you

Hello, I have Firefox 3.6, Windows 7 Home Premium. When I am in Hotmail and viewing my emails, I am asked repeatedly to refresh my browser window. I keep getting this message: "Please refresh your browser window. When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure. " The trouble is I have only used one computer, have only one computer, and no other users have ever used my Hotmail account. No matter how many times I refresh my browser, whether using my inbox refresh key, or my browser refresh key, I keep getting the same above message over-and-over again. I have change my theme, checked for updates, searched the help forums, and still no success. Please help. Thank you

All Replies (6)

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
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Hello,

I thank you for your help, but I did every thing you suggested and I still have the problem.

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did as you asked no change. How do I know which sites are causing prob.?????

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that works, but have to keep doing it, why? Looks like firefox6 and hotmail aren't friends

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Hello Firefox,

Perhaps you need to make Hotmail and Fire Fox friends, or at least business associates. It shouldn't matter that Hot Mail is an IE platform email server.

What matters, is that you create a "plug in" that solves this problem.

It also appears that many people are having this problem.

Thank you to everyone for your replies.

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You can also try to reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)