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My Mozilla VPN does not recognize my username, even though I've paid for it

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James replied
rjansen1
rjansen1

Even thoug I paid for a subscription, Mozilla VPN says it can't find it and wants me to subscribe. How can you fix this

Even thoug I paid for a subscription, Mozilla VPN says it can't find it and wants me to subscribe. How can you fix this
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James
James
  • Moderator
  • Top 10 Contributor

Hi,

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

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