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I subscribed to Mozilla VPN a few days ago, but have now learned that I can get Bitdefender's version for free. I wish to cancel Mozilla's version and, hopefully, be reimbursed.

Hi,

last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method."

When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now?

Thank you for your help!

Won’t let me sign in says I’m using os 18.7 I’m not and at one point was shared with n unknown device and now Knox is installed not me doing and fire fix was installed not me so yesterday I officially put it on MY PHONE n now icant use it cause someone else is using it too with my phone credentials. Wtf

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions" message. Does it mean that my subscription is cancelled and the email message is wrong?

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method.

I tried removing Paypal, but it forced me to restore Paypal as the payment method.

How do I switch to a credit card?

Back on May 12, 2026 I received an email message saying that my credit card failed to pay for my apple icloud storage. I just saw this message and I want to set up another method of payment to apple for my icloud storage, but I don't know how to accomplish this. Please tell me what I should do.

Thank you.

Anne Fleming, [edited email from public community support forum]

Dear Mozilla Support Team,

I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period.

According to your Terms of Service, I am eligible for a full refund. Therefore, I kindly request a refund of the €9.99 charge to the original payment method.

If you require any additional information to process my request, such as the email address associated with my account or my order number, I would be happy to provide it.

Thank you for your assistance. I look forward to your confirmation that the refund has been processed.

Kind regards,

Jakob