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I cannot open Firefox due to an error.

Kiki replied
Tricia Connin

I cannot get into Firefox due to an error message that keeps coming up. Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I have tried deleting and reinstalling it, but it didn't really uninstall completely. I have tried a few suggestions from online, which didn't work. I also tried right clicking on the Firefox symbol and went into some of the different options, but nothing worked for me.

I cannot get into Firefox due to an error message that keeps coming up. Your Firefox profile cannot be loaded. It may be missing or inaccessible. I have tried deleting and reinstalling it, but it didn't really uninstall completely. I have tried a few suggestions from online, which didn't work. I also tried right clicking on the Firefox symbol and went into some of the different options, but nothing worked for me.

All Replies (1)

Hi Tricia,

The following article might help you with this issue How to run Firefox when your profile is missing or inaccessible.

Additionally, you may also want to check out this thread to see if it helps.

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