Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Message Filters

  • 1 resposta
  • 0 have this problem
  • 24 views
  • Last reply by Lin

cjhull
cjhull
more options

cjhull

Sep 3, 2025, 00:21 CST

I have set a filter to move messages from a certain address to a certain inbox,. In the filter settings I tick the box that states filter before junk mail before Junk Classification. Nevertheless mail from that certain address keeps getting put in junk mail. I have in Junk Mail marked all these messages as not junk but new ones keep getting put in the junk mail box. Help

cjhull Sep 3, 2025, 00:21 CST I have set a filter to move messages from a certain address to a certain inbox,. In the filter settings I tick the box that states filter before junk mail before Junk Classification. Nevertheless mail from that certain address keeps getting put in junk mail. I have in Junk Mail marked all these messages as not junk but new ones keep getting put in the junk mail box. Help

All Replies (1)

Lin
Lin
more options

Is it possible that they are sent to Junk by your mail server, before Thunderbird retrieves it? Maybe you could consider turning off your mail service's spam filtering, if possible.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.