I am unsure of what you want, but the Error Console under Developer Tools has a menu entry of 'Logs'

Yeah, I think I saw that, but it is not helpful. Thunderbird keeps telling me there are no messages to download when I know there are. Previous times and research led me to find I could delete some bad messages and Tbird would start downloading a couple of messages at a time again.

But lately, this is happening more an dmore and it is much harder to determine the offending message. I'm not even sure why an email message should cause such behavior in an email client application like Tbird. It would seem to me that Tbird should have the ability to flag a bad message and move on, giving a clear indication with some metadata about the offending message.

If this keeps up, I'll have to find another reader/client.

Please stop the veiled threats. Thunderbird is free and we receive no remuneration for our work. If you want an email client with paid support, there is TheBat, eMClient, and Mailbird, all with regular, mandatory, update fees. They're nice clients, but not free. Go for it.

I wasn't threatening anyone or thing. I was merely stating that the software is close to being unusable.

Third time in 3 days that it has stopped downloading new messages. You may not get paid, but I do contribute money to projects because they deserve support and if I find value and want the efforts to continue. I appreciate the efforts of people that support and maintain free software, but if you can't understand usability and functionality and the software no longer does it's most basic task, then I'd have to question why waste the time?

Does no one recognize that not being able to get new emails is a serious bug?

I'm happy to help troubleshoot, but I'm not at a level where the developer tools help me.

https://wiki.mozilla.org/MailNews:Logging is how you do logging.

https://wiki.mozilla.org/MailNews:Logging is how you do logging.

Sorry for the double posting. Apparently there was a sumo glitch.

If you previously had a problem where a specific message caused a problem, can you point us to the report that describes this please, so we can investigate. Also, it may be a mistake to assume your previous finding is the same problem you see today.

We need to determine how many accounts are affected and names of mail providers, whether it's a protocol or authentication issue, etc.

Thanks, I turned logging up to all and I assume the error console is the developer tools? I've got Errors and Logs selected. There is information there, but I have no idea how to interpret it. It has no timestamp and it doesn't change when I attempt to download, so I have no way to correlate the messages to download attempts.

So what information do I provide?

Here is what I have in the console:

09:33:05.196 1756301585196 addons.xpi WARN Checking /home/opt/thunderbird/distribution/extensions for addons 09:33:08.615 WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 09:33:08.776 Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. aboutconfig.js:470:10 09:33:11.960 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:400 stretch:100 src index:0): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/400-regular.woff2 09:33:11.960 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:400 stretch:100 src index:1): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/400-regular.woff 09:33:11.960 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:700 stretch:100 src index:0): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/700-bold.woff2 09:33:11.960 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:700 stretch:100 src index:1): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/700-bold.woff 09:33:12.032 QM_TRY failure (WARNING): 'Unavailable, context dom::quota::FirstInitializationAttempt::TemporaryStorage', file dom/quota/ActorsParent.cpp:1334 09:33:12.212 Request to access cookie or storage on “https://start.thunderbird.net/en-US/release/?uri=/thunderbird/start/&locale=en-US&version=140.2.0&channel=esr&os=Linux&buildid=20250819130129” was blocked because we are blocking all storage access requests.

In despiration, I've cleaned up some emails vi gmail web interface and downloads appear to be working again.

Tbird has stopped downloading again.

09:49:39.987 Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. aboutconfig.js:470:10 09:49:42.610 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:400 stretch:100 src index:0): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/400-regular.woff2 09:49:42.610 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:400 stretch:100 src index:1): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/400-regular.woff 09:49:42.610 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:700 stretch:100 src index:0): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/700-bold.woff2 09:49:42.611 downloadable font: failed to start download (font-family: "fidelity_sans" style:normal weight:700 stretch:100 src index:1): content blocked source: https://communications.fidelity.com/assets/fonts/fidelity-sans/700-bold.woff 09:49:42.693 QM_TRY failure (WARNING): 'Unavailable, context dom::quota::FirstInitializationAttempt::TemporaryStorage', file dom/quota/ActorsParent.cpp:1334 09:49:42.933 Request to access cookie or storage on “<URL>” was blocked because we are blocking all storage access requests. 2 09:50:41.834 NS_ERROR_NOT_IMPLEMENTED: Not implemented

   get sessionHistory resource://gre/modules/RemoteWebNavigation.sys.mjs:218
   construct chrome://global/content/elements/browser-custom-element.mjs:1108
   connectedCallback chrome://global/content/elements/browser-custom-element.mjs:392
   changeRemoteness resource:///modules/MailE10SUtils.sys.mjs:80
   loadURI resource:///modules/MailE10SUtils.sys.mjs:53
   onLoad chrome://messenger/content/viewLog.js:29
   viewLog chrome://messenger/content/FilterListDialog.js:676
   oncommand chrome://messenger/content/FilterListDialog.xhtml:1

browser-custom-element.mjs:1129:15 09:52:18.695 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 1563 subject: Your Access Code from Kamins & Manning, P.C. IndexMsg.sys.mjs:1347:21 09:52:18.697 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 1564 subject: Your Access Code from Kamins & Manning, P.C. IndexMsg.sys.mjs:1347:21 09:52:24.077 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 7900 subject: Welcome back to a new plan year, Andrew IndexMsg.sys.mjs:1347:21 09:52:24.079 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 7901 subject: Remember Andrew, you've landed a pre-approved offer for this credit card from IKEA® IndexMsg.sys.mjs:1347:21 09:52:24.080 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 7902 subject: Welcome back to a new plan year, Andrew IndexMsg.sys.mjs:1347:21 09:52:24.080 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 7903 subject: Remember Andrew, you've landed a pre-approved offer for this credit card from IKEA® IndexMsg.sys.mjs:1347:21 09:52:24.081 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 7904 subject: Your new Explanation of Benefits Summary IndexMsg.sys.mjs:1347:21 09:52:24.081 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 7906 subject: Your statement is now available online! IndexMsg.sys.mjs:1347:21 09:52:24.082 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 7907 subject: Your new Explanation of Benefits Summary IndexMsg.sys.mjs:1347:21 09:52:24.119 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 8251 subject: Aliyas at Danica's Bat Mitzvah IndexMsg.sys.mjs:1347:21 09:52:24.120 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 8252 subject: Mitchell Barnett sent you a new message. IndexMsg.sys.mjs:1347:21 09:52:24.120 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 8253 subject: Notification: Danica: Party for Anna Anderson: Pick up at Anna's house @ Sun Jan 26, 2025 7pm - 7:30pm (EST) (Andrew Feldmann) IndexMsg.sys.mjs:1347:21 09:52:24.121 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 8254 subject: Aliyas at Danica's Bat Mitzvah IndexMsg.sys.mjs:1347:21 09:52:24.154 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 8255 subject: Mitchell Barnett sent you a new message. IndexMsg.sys.mjs:1347:21 09:52:24.154 gloda.index_msg: Observed header that claims to be gloda indexed but that gloda has never heard of during compaction. In folder: mailbox://arf668%40gmail.com@pop.gmail.com/Inbox sketchy key: 8256 subject: Notification: Danica: Party for Anna Anderson: Pick up at Anna's house @ Sun Jan 26, 2025 7pm - 7:30pm (EST) (Andrew Feldmann) IndexMsg.sys.mjs:1347:21 09:57:03.561 Element.releaseCapture() is deprecated. Use Element.releasePointerCapture() instead. For more help https://developer.mozilla.org/docs/Web/API/Element/releasePointerCapture menupopup.js:163:14 08:27:58.508 RemoteSecuritySettings: failed to download CRLite filter ServerInfoError: Server response is invalid TypeError: serverInfo.capabilities.attachments is undefined

   ServerInfoError resource://services-settings/Attachments.sys.mjs:40
   downloadAsBytes resource://services-settings/Attachments.sys.mjs:522
   onObservePollEnd resource://gre/modules/psm/RemoteSecuritySettings.sys.mjs:623
   pollChanges resource://services-settings/remote-settings.sys.mjs:583
   notify resource://services-settings/RemoteSettingsComponents.sys.mjs:19
   TM_notify resource://gre/modules/UpdateTimerManager.sys.mjs:199
   ChromeUtils::IdleDispatch handler*TM_notify/< resource://gre/modules/UpdateTimerManager.sys.mjs:196
   TM_notify resource://gre/modules/UpdateTimerManager.sys.mjs:282

RemoteSecuritySettings.sys.mjs:631 08:27:58.514 RemoteSecuritySettings: failed to download CRLite filter ServerInfoError: Server response is invalid TypeError: serverInfo.capabilities.attachments is undefined

   ServerInfoError resource://services-settings/Attachments.sys.mjs:40
   downloadAsBytes resource://services-settings/Attachments.sys.mjs:522
   onObservePollEnd resource://gre/modules/psm/RemoteSecuritySettings.sys.mjs:623
   pollChanges resource://services-settings/remote-settings.sys.mjs:583
   notify resource://services-settings/RemoteSettingsComponents.sys.mjs:19
   TM_notify resource://gre/modules/UpdateTimerManager.sys.mjs:199
   ChromeUtils::IdleDispatch handler*TM_notify/< resource://gre/modules/UpdateTimerManager.sys.mjs:196
   TM_notify resource://gre/modules/UpdateTimerManager.sys.mjs:282

RemoteSecuritySettings.sys.mjs:631 08:27:58.516 RemoteSecuritySettings: failed to download CRLite filter ServerInfoError: Server response is invalid TypeError: serverInfo.capabilities.attachments is undefined

   ServerInfoError resource://services-settings/Attachments.sys.mjs:40
   downloadAsBytes resource://services-settings/Attachments.sys.mjs:522
   onObservePollEnd resource://gre/modules/psm/RemoteSecuritySettings.sys.mjs:623
   pollChanges resource://services-settings/remote-settings.sys.mjs:583
   notify resource://services-settings/RemoteSettingsComponents.sys.mjs:19
   TM_notify resource://gre/modules/UpdateTimerManager.sys.mjs:199
   ChromeUtils::IdleDispatch handler*TM_notify/< resource://gre/modules/UpdateTimerManager.sys.mjs:196
   TM_notify resource://gre/modules/UpdateTimerManager.sys.mjs:282

RemoteSecuritySettings.sys.mjs:631 09:49:50.493 pop3.server1.105: NetworkTimeoutError: a Network error occurred Pop3Client.sys.mjs:365:18 09:49:50.580 pop3.server1.105: SecurityError info: Pop3Client.sys.mjs:407:20 21:43:56.063 pop3.server1.111: NetworkTimeoutError: a Network error occurred Pop3Client.sys.mjs:365:18 21:43:56.095 pop3.server1.111: SecurityError info: Pop3Client.sys.mjs:407:20 07:44:37.280 pop3.server1.122: NetworkTimeoutError: a Network error occurred Pop3Client.sys.mjs:365:18 07:44:37.398 pop3.server1.122: SecurityError info: Pop3Client.sys.mjs:407:20

​

Again, deleting some emails via gmail web interface cleared the issue.

have you considered removing your probably failing antivirus product and using Windows defender. Everything you describe sounds like PoP email under Norton. The most likely antivirus when email just stops for some reason.

I wasn't happy with the UI changes burying the menus into the hamburger on the side, but figured I could live with it. Not sure the benefit, maybe it looks cleaner? But removing functionality at the same time is really NOT helpful.

In Windows, press the alt key to see the application menu bar.

I'm running this on linux. Debian 12 with latest updates.

There must be some keyboard shortcut to show the menu bar. Try alt?

Are we talking about the desktop environment "menu bar" or something within thunderbird? I'm running Xfce desktop.

I am responding to your comment about UI changes in Thunderbird that changed the access to Thunderbird menus. This is about Thunderbird. Have you tried the alt key?

From AI, about accessing the Thunderbird menus on Linux:

Press the Alt key: Temporarily displaying the menu bar can often be achieved by pressing the Alt key on your keyboard.

Right-click the Tab Strip: You can permanently show the menu bar by right-clicking on an empty area of the Tab Strip and selecting "Menu Bar" from the context menu.

@Rick, I was reading your message out of context. I found the toolbar -> Menu under view. So that fixes that issue, thanks.

The bigger issue is the email downloads. The last few times, it seems I had to remove legitimate emails as opposed to spam or questionable emails.