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No allow button on oauth window to access gmail account on account set up

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  • Last reply by joanneS2

joanneS2
joanneS2
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Hi. I am trying to set up thunderbird on a new travel computer using gmail accounts. I enter the username and password and press done and it brings me to a screen saying thunderbird wants to access your google account, telling me to press allow. But there is no allow button to push (see screen info below). I have changed my accessibility settings to see the full screen but there is still nothing. I can't do this without an allow button. Help!

Mozilla Thunderbird Email wants to access your Google Account undefined <redacted>@gmail.com This will allow Mozilla Thunderbird Email to: More info Read, compose, send, and permanently delete all your email from Gmail Click for more information More info See, edit, download, and permanently delete your contacts Click for more information More info See, edit, share, and permanently delete all the calendars you can access using Google Calendar Click for more information By clicking Allow, you allow this app and Google to use your information in accordance with their respective privacy policies. You can change this and other Account Permissions at any time.

Hi. I am trying to set up thunderbird on a new travel computer using gmail accounts. I enter the username and password and press done and it brings me to a screen saying thunderbird wants to access your google account, telling me to press allow. But there is no allow button to push (see screen info below). I have changed my accessibility settings to see the full screen but there is still nothing. I can't do this without an allow button. Help! Mozilla Thunderbird Email wants to access your Google Account undefined <redacted>@gmail.com This will allow Mozilla Thunderbird Email to: More info Read, compose, send, and permanently delete all your email from Gmail Click for more information More info See, edit, download, and permanently delete your contacts Click for more information More info See, edit, share, and permanently delete all the calendars you can access using Google Calendar Click for more information By clicking Allow, you allow this app and Google to use your information in accordance with their respective privacy policies. You can change this and other Account Permissions at any time.

Wayne Mery modificouno o

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Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Interesting that you are expecting to see "Allow". I am currently getting an updated screen which has a "Continue" button.

But back to your issue. I replied to your earlier post at https://support.mozilla.org/en-US/questions/1511621. Here, a screen shot would be helpful so we can more clearly understand what you are seeing.

Helpful?

joanneS2
joanneS2 Question owner
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Wayne, Thanks for your reply. Unfortunately that screen does not allow a screen shot and the computer does not have the usual screen shot buttons. I tried. I have reduced the magnification to normal and tried everything else but that still does not show either an allow or continue button. The computer is a smaller travel machine with a 10" width and 6" height screen.

This is a problem that Mozilla's programmers need to fix for ALL of the internal set up screens. This is not the only one with this problem I won't be able to set up thunderbird or finish the set up for firefox until they do.

Someone from Mozilla please respond!

Thank you.

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