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Export to mobile QR code no show

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  • Last reply by david

kelvin10
kelvin10

Trying to export my Thunderbird ver 128.9 to my mobile; I foolow the instructions and get to the page that says "Scan the QR code". But there is no QR code to scan! If I select the "Export" button, I get a request for a PIN code. I know nothing about a PIN code so I follow the "Forgot my PIN code" which tells me I should go to "Settings/Accounts/Sign in Options" There is no "Accounts" selection under the Settings menu.

Trying to export my Thunderbird ver 128.9 to my mobile; I foolow the instructions and get to the page that says "Scan the QR code". But there is no QR code to scan! If I select the "Export" button, I get a request for a PIN code. I know nothing about a PIN code so I follow the "Forgot my PIN code" which tells me I should go to "Settings/Accounts/Sign in Options" There is no "Accounts" selection under the Settings menu.

Chosen solution

The PIN is your signin password when starting Windows.

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david
david
  • Top 10 Contributor

Chosen Solution

The PIN is your signin password when starting Windows.

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kelvin10
kelvin10 Question owner

If only the "Help" page could have said that, instead of all this guff about"Settings/Accounts.." etc!

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Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

kelvin10 said
If only the "Help" page could have said that, instead of all this guff about"Settings/Accounts.." etc!

Which help page/URL ?

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david
david
  • Top 10 Contributor

I think it's this one: https://support.mozilla.org/en-US/kb/thunderbird-android-import#w_export-thunderbird-desktop-settings

I made a suggested addition that needs review.

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