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Moving Thunderbird to a new computer

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Last reply by david

hai 7 meses

chebrou

12/03/25, 08:40

Hello, I am trying to move Thunderbird from my old Win 10 computer to a new Win 11 computer.

The problem: the accounts are moved but most are empty (no folder like Inbox, Drafts...) . See images.

I use the this how to: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I set the same version of Thunderbird on both PC: 128.8.0esr (32-bit) I also tried release versions 136 (64 bits) and 128 (64 bits) on the new computer: same result.

Some idea to solve this?

Best regards

Troubleshooting Information

 Application Basics

   Name: Thunderbird
   Version: 128.8.0esr
   Build ID: 20250304221304
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.8.0
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 2
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 8,0 GB
   Disk Space Available: 198 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true

   account4:
     INCOMING: account4, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true

   account5:
     INCOMING: account5, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true

   account6:
     INCOMING: account6, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:25, plain, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext
     OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext
     OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext
     OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true

   account11:
     INCOMING: account11, , (pop3) pop.free.fr:995, SSL, passwordEncrypted
     OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true

   account12:
     INCOMING: account12, , (pop3) pop3.bbox.fr:995, SSL, passwordCleartext
     OUTGOING: , smtp.bbox.fr:465, SSL, passwordCleartext, true

   account13:
     INCOMING: account13, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext
     OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.8.0esr.botan
       C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled:
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Isolated Web Content: 1
     GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       French spelling dictionary
       dictionary
       6.3.1webext
       true
       fr-dicollecte@dictionaries.addons.mozilla.org

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Avast Antivirus
     Antispyware:
     Firewall: Pare-feu Windows

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon HD 6700 Series Direct3D11 vs_5_0 ps_5_0, D3D11-8.17.10.1404)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon HD 6700 Series Direct3D11 vs_5_0 ps_5_0, D3D11-8.17.10.1404)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b)
     WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.5438)

     GPU #1
     Active: Yes
     Description: AMD Radeon HD 6700 Series
     Vendor ID: 0x1002
     Device ID: 0x68ba
     Driver Version: 15.201.1151.1008
     Driver Date: 11-4-2015
     Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Subsys ID: 220c1458
     RAM: 1024

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
     CMSOutputProfile: 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
     Display0: 1920x1080@60Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
     OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None
     SwapChainTearingSupport: Supported
     GPUProcessPid: 19056
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 100
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: available by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by default
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VIDEO_HARDWARE_OVERLAY: available by default
     VIDEO_SOFTWARE_OVERLAY: available by default
     HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultfailed by runtime: Disabled with non-zero canvas worker threads
     REMOTE_CANVAS: available by default

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): ...

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       AMD HDMI Output (AMD High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&17bdad&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Audio numérique (SPDIF) (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003\4&1dde902d&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       128 - 480

       Haut-parleurs (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003\4&1dde902d&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       128 - 480

       Audio numérique (SPDIF) (High Definition Audio Device)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003\4&1dde902d&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       128 - 480

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Moi\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Moi\AppData\Roaming\Thunderbird\Profiles\b6p5jxph.default\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Moi\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini

 Important Modified Preferences

   accessibility.lastLoadDate: 1545071430
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 816568
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.search.region: FR
   extensions.lastAppVersion: 128.8.0
   font.size.fixed.el: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   gfx.crash-guard.d3d11layers.appVersion: 115.7.0
   gfx.crash-guard.d3d11layers.deviceID: 0x68ba
   gfx.crash-guard.d3d11layers.driverVersion: 15.201.1151.1008
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   idle.lastDailyNotification: 1741712876
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1741254485
   places.history.expiration.transient_current_max_pages: 54125
   plugin.flash.arch: x86-msvc
   plugin.flash.blockliststate: 4
   plugin.flash.desc: Shockwave Flash 32.0 r0
   plugin.flash.lastmod_hi: 363
   plugin.flash.lastmod_lo: 1290408740
   plugin.flash.path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_32_0_0_207.dll
   plugin.flash.version: 32.0.0.207
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.disable_button.openDeviceManager: false
   security.remote_settings.crlite_filters.checked: 1635508139
   security.remote_settings.intermediates.checked: 1635508139
   security.sandbox.content.tempDirSuffix: {7aeb4a8f-901e-4a5e-b2a9-9cd750416a68}
   security.sandbox.plugin.tempDirSuffix: {ae50bcb9-9b7a-4918-9eb4-f4fbe4381046}
   signon.importedFromSqlite: true
   storage.vacuum.last.content-prefs.sqlite: 1740590493
   storage.vacuum.last.index: 2
   storage.vacuum.last.places.sqlite: 1741524480
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.101.3
     3.101.3

     NSSSMIME
     3.101.3
     3.101.3

     NSSSSL
     3.101.3
     3.101.3

     NSSUTIL
     3.101.3
     3.101.3

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\Moi\AppData\Local\Thunderbird\Profiles\b6p5jxph.default\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["fr-FR"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["fr-FR","en-US"]
     Regional Preferences: ["fr-FR"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: Mozilla Save to PDF
   print.printer_Canon_MP270_series_Printer.print_bgcolor: false
   print.printer_Canon_MP270_series_Printer.print_bgimages: false
   print.printer_Canon_MP270_series_Printer.print_duplex: -437918235
   print.printer_Canon_MP270_series_Printer.print_edge_bottom: 0
   print.printer_Canon_MP270_series_Printer.print_edge_left: 0
   print.printer_Canon_MP270_series_Printer.print_edge_right: 0
   print.printer_Canon_MP270_series_Printer.print_edge_top: 0
   print.printer_Canon_MP270_series_Printer.print_evenpages: true
   print.printer_Canon_MP270_series_Printer.print_footercenter:
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   print.printer_Canon_MP270_series_Printer.print_footerright: &D
   print.printer_Canon_MP270_series_Printer.print_headercenter:
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   print.printer_Canon_MP270_series_Printer.print_headerright: &U
   print.printer_Canon_MP270_series_Printer.print_in_color: true
   print.printer_Canon_MP270_series_Printer.print_margin_bottom: 0.5
   print.printer_Canon_MP270_series_Printer.print_margin_left: 0.5
   print.printer_Canon_MP270_series_Printer.print_margin_right: 0.5
   print.printer_Canon_MP270_series_Printer.print_margin_top: 0.5
   print.printer_Canon_MP270_series_Printer.print_oddpages: true
   print.printer_Canon_MP270_series_Printer.print_orientation: 0
   print.printer_Canon_MP270_series_Printer.print_page_delay: 50
   print.printer_Canon_MP270_series_Printer.print_paper_data: 9
   print.printer_Canon_MP270_series_Printer.print_paper_height: -1,00
   print.printer_Canon_MP270_series_Printer.print_paper_name:
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   print.printer_Canon_MP270_series_Printer.print_paper_width: -1,00
   print.printer_Canon_MP270_series_Printer.print_resolution: 300
   print.printer_Canon_MP270_series_Printer.print_reversed: false
   print.printer_Canon_MP270_series_Printer.print_scaling: 1,00
   print.printer_Canon_MP270_series_Printer.print_shrink_to_fit: true
   print.printer_Canon_MP270_series_Printer.print_to_file: false
   print.printer_Canon_MP270_series_Printer.print_unwriteable_margin_bottom: 0
   print.printer_Canon_MP270_series_Printer.print_unwriteable_margin_left: 0
   print.printer_Canon_MP270_series_Printer.print_unwriteable_margin_right: 0
   print.printer_Canon_MP270_series_Printer.print_unwriteable_margin_top: 0
   print.printer_Mozilla_Save_to_PDF.print_bgcolor: false
   print.printer_Mozilla_Save_to_PDF.print_bgimages: false
   print.printer_Mozilla_Save_to_PDF.print_duplex: 0
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   print.printer_Mozilla_Save_to_PDF.print_page_delay: 50
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   print.printer_Mozilla_Save_to_PDF.print_unwriteable_margin_top: 0

Hello, I am trying to move Thunderbird from my old Win 10 computer to a new Win 11 computer. The problem: the accounts are moved but most are empty (no folder like Inbox, Drafts...) . See images. I use the this how to: [https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer] I set the same version of Thunderbird on both PC: 128.8.0esr (32-bit) I also tried release versions 136 (64 bits) and 128 (64 bits) on the new computer: same result. Some idea to solve this? Best regards '''Troubleshooting Information''' Application Basics Name: Thunderbird Version: 128.8.0esr Build ID: 20250304221304 Distribution ID: Update Channel: esr User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.8.0 OS: Windows_NT 10.0 19045 OS Theme: Launcher Process: Enabled Multiprocess Windows: 0/0 Fission Windows: 0/0 Enabled by default Remote Processes: 2 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 8,0 GB Disk Space Available: 198 GB Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.free.fr:995, SSL, passwordEncrypted OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop.free.fr:995, SSL, passwordEncrypted OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true account4: INCOMING: account4, , (pop3) pop.free.fr:995, SSL, passwordEncrypted OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true account5: INCOMING: account5, , (pop3) pop.free.fr:995, SSL, passwordEncrypted OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true account6: INCOMING: account6, , (pop3) pop.free.fr:995, SSL, passwordEncrypted OUTGOING: , smtp.free.fr:25, plain, passwordCleartext, true account7: INCOMING: account7, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true account8: INCOMING: account8, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true account10: INCOMING: account10, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true account11: INCOMING: account11, , (pop3) pop.free.fr:995, SSL, passwordEncrypted OUTGOING: , smtp.free.fr:465, SSL, passwordEncrypted, true account12: INCOMING: account12, , (pop3) pop3.bbox.fr:995, SSL, passwordCleartext OUTGOING: , smtp.bbox.fr:465, SSL, passwordCleartext, true account13: INCOMING: account13, , (pop3) mail41.lwspanel.com:995, SSL, passwordCleartext OUTGOING: , mail41.lwspanel.com:465, SSL, passwordCleartext, true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.17.1 0.17.1.MZLA.128.8.0esr.botan C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll OTR Failed to load. OTR chat encryption will not work. - - - Calendar Settings Home Name Value Name: Type: storage Disabled: Username: URI: Refresh Interval: Read-only: Suppress Alarms: Cache Enabled: iMIP Identity: id1 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: true Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: Crash Reports for the Last 3 Days Remote Processes Type: Count Isolated Web Content: 1 GPU: 1 Add-ons Name Type Version Enabled ID French spelling dictionary dictionary 6.3.1webext true fr-dicollecte@dictionaries.addons.mozilla.org Amazon.co.uk extension 1.1 true amazon@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org System theme — auto theme 1.3 true default-theme@mozilla.org Dark theme 1.3 false thunderbird-compact-dark@mozilla.org Light theme 1.3 false thunderbird-compact-light@mozilla.org Security Software Type: Name Antivirus: Avast Antivirus Antispyware: Firewall: Pare-feu Windows Legacy User Stylesheets Active: false Stylesheets: No stylesheets found Graphics Features Compositing: WebRender Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control WebGL 1 Driver Renderer: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon HD 6700 Series Direct3D11 vs_5_0 ps_5_0, D3D11-8.17.10.1404) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19739 git hash: 419cd2c3213b) WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex WebGL 2 Driver WSI Info: outOfProcess: false inProcess: true EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19739 git hash: 419cd2c3213b) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control WebGL 2 Driver Renderer: Google Inc. 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Output Devices Name Group Vendor State Preferred Format Channels Rate Latency AMD HDMI Output (AMD High Definition Audio Device) HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&17bdad&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Audio numérique (SPDIF) (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003\4&1dde902d&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 128 - 480 Haut-parleurs (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003\4&1dde902d&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 128 - 480 Audio numérique (SPDIF) (High Definition Audio Device) HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003\4&1dde902d&0&0001 Enabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 128 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Media Capabilities Enumerate database Environment Variables MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Moi\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Moi\AppData\Roaming\Thunderbird\Profiles\b6p5jxph.default\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Moi\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini Important Modified Preferences accessibility.lastLoadDate: 1545071430 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 816568 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.search.region: FR extensions.lastAppVersion: 128.8.0 font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 gfx.crash-guard.d3d11layers.appVersion: 115.7.0 gfx.crash-guard.d3d11layers.deviceID: 0x68ba gfx.crash-guard.d3d11layers.driverVersion: 15.201.1151.1008 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 idle.lastDailyNotification: 1741712876 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1741254485 places.history.expiration.transient_current_max_pages: 54125 plugin.flash.arch: x86-msvc plugin.flash.blockliststate: 4 plugin.flash.desc: Shockwave Flash 32.0 r0 plugin.flash.lastmod_hi: 363 plugin.flash.lastmod_lo: 1290408740 plugin.flash.path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_32_0_0_207.dll plugin.flash.version: 32.0.0.207 privacy.bounceTrackingProtection.hasMigratedUserActivationData: true privacy.purge_trackers.date_in_cookie_database: 0 security.disable_button.openDeviceManager: false security.remote_settings.crlite_filters.checked: 1635508139 security.remote_settings.intermediates.checked: 1635508139 security.sandbox.content.tempDirSuffix: {7aeb4a8f-901e-4a5e-b2a9-9cd750416a68} security.sandbox.plugin.tempDirSuffix: {ae50bcb9-9b7a-4918-9eb4-f4fbe4381046} signon.importedFromSqlite: true storage.vacuum.last.content-prefs.sqlite: 1740590493 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1741524480 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences fission.autostart.session: true Places Database Accessibility Activated: false Prevent Accessibility: 0 Accessible Handler Used: Accessibility Instantiator: Library Versions Expected minimum version Version in use NSPR 4.35 4.35 NSS 3.101.3 3.101.3 NSSSMIME 3.101.3 3.101.3 NSSSSL 3.101.3 3.101.3 NSSUTIL 3.101.3 3.101.3 Sandbox Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 1 Startup Cache Disk Cache Path: C:\Users\Moi\AppData\Local\Thunderbird\Profiles\b6p5jxph.default\startupCache\startupCache.4.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false Internationalization & Localization Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["fr-FR"] Default Locale: "en-US" Operating System System Locales: ["fr-FR","en-US"] Regional Preferences: ["fr-FR"] Remote Debugging (Chromium Protocol) Accepting Connections: URL: Printing Modified print settings print_printer: Mozilla Save to PDF print.printer_Canon_MP270_series_Printer.print_bgcolor: false print.printer_Canon_MP270_series_Printer.print_bgimages: false print.printer_Canon_MP270_series_Printer.print_duplex: -437918235 print.printer_Canon_MP270_series_Printer.print_edge_bottom: 0 print.printer_Canon_MP270_series_Printer.print_edge_left: 0 print.printer_Canon_MP270_series_Printer.print_edge_right: 0 print.printer_Canon_MP270_series_Printer.print_edge_top: 0 print.printer_Canon_MP270_series_Printer.print_evenpages: true print.printer_Canon_MP270_series_Printer.print_footercenter: print.printer_Canon_MP270_series_Printer.print_footerleft: &PT print.printer_Canon_MP270_series_Printer.print_footerright: &D print.printer_Canon_MP270_series_Printer.print_headercenter: print.printer_Canon_MP270_series_Printer.print_headerleft: &T 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Capturas de pantalla anexas

Chosen solution

Hello,

The problem is solved. The Roaming/Thunderbird folder copy created the accounts correctly.

But the local account files weren't in the standard location (Roaming on system drive): these huge files had been redirected to another drive with a backup.

So the method described works perfectly, and once the links to the local folders are corrected in the settings window, everything works.

Thank you very much.

👍 0

Answer 1 · 2025-03-12 08:40:34.066196

david

Top 10 Contributor

12/03/25, 09:14

Review the steps carefully. An important step that is often forgotten is to ensure thunderbird is not running;

here is the info in brief steps:

ensure thunderbird is NOT running on old machine
enter %appdata% in search window on task bar and press Enter key
this should open windows file explorer in Appdata\roaming folder
highlight the Thunderbird folder and copy to external media
ensure thunderbird is installed on second computer and NOT running
enter %appdata% in search window on task bar and press Enter key
you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
start thunderbird and all should be there

Answer 2 · 2025-03-12 08:40:34.066196

chebrou Question owner

13/03/25, 07:59

Hello, Your steps are what I did.

I tried several things (each time after uninstalling and re-installing Thunderbird, and 1st launch of Thunderbird):

- Overwrite new %APPDATA%/Roaming/Thunderbird folder with old content - Clear new %APPDATA%/Roaming/Thunderbird folder then paste old content - Use Thunderbird 32 bits ESR (the same version as in the old system) - Use Thunderbird 64 bits release - Also paste/replace %APPDATA%/Local/Thunderbird folder

And each time, accounts are created correctly, but some without the internal folders.

But two accounts are correctly ported. So the procedure must be correct.

What could cause some accounts to be incorrectly ported (without folders)?

"Local folders" entry, which is not an account , also lacks folders.

Answer 3 · 2025-03-12 08:40:34.066196

david

Top 10 Contributor

13/03/25, 08:08

All I can figure is that thunderbird was running when copy was made. You can review this after making the copy, but viewing with windows file explorer. open the profile and look at the imapmail\<account> folder and the Mail\Local Folders folder to see contents. You can ignore the appdata\local step. If there is more than one profile in the profiles folder, the profiles.ini text file has the name of the one being used. If problems continue, it may help to post screenshot of the profile's imapmail folder, the Mail folder (if POP) and the Mail\Local Folders folder

Answer 4 · 2025-03-12 08:40:34.066196

chebrou Question owner

13/03/25, 09:43

Hello,

I don't quite understand what screenshots you're requesting. If what I'm sending you isn't what you expected, please ask again.

Screenshot of the profile/Mail folders (no imapmail folder).

The only difference I can see with my limited skills is that the correctly ported accounts are the ones created most recently: late 2021 and 2023. The incorrectly ported accounts were created between 2017 and early 2021.

Answer 5 · 2025-03-12 08:40:34.066196

chebrou Question owner

13/03/25, 09:50

Sorry other screenshot with files dates

Answer 6 · 2025-03-12 08:40:34.066196

david

Top 10 Contributor

13/03/25, 10:24

OK, so pop.free.fr is showing no messages? On the old pc, do you see messages in the inbox for pop.free.fr? Be sure to verify for which account that entry is for. You can do that at account settings and then server settings on bottom row. Also, just to review, you apparently did not do the steps I recommended, instead doing these:

- Overwrite new %APPDATA%/Roaming/Thunderbird folder with old content - Clear new %APPDATA%/Roaming/Thunderbird folder then paste old content - Use Thunderbird 32 bits ESR (the same version as in the old system) - Use Thunderbird 64 bits release - Also paste/replace %APPDATA%/Local/Thunderbird folder

My recommended approach was just this: - Overwrite new %APPDATA%/Roaming/Thunderbird folder with old content

I cannot see exactly what has transpired, so offer this potential rescue step: - install the addon, importexporttools, on both PCs - on old pc, highlight one of the folders that did not transfer properly to new oc - rightclick, and select the importexport option to export all messages in folder>EML message format>messages and HTML index - 0n new pc, highlight the desired folder that shows nothing and select the importexport option to import EML messages - repeat for each desired folder.

Answer 7 · 2025-03-12 08:40:34.066196

chebrou Question owner

13/03/25, 13:30

Chosen Solution

Hello,

The problem is solved. The Roaming/Thunderbird folder copy created the accounts correctly.

But the local account files weren't in the standard location (Roaming on system drive): these huge files had been redirected to another drive with a backup.

So the method described works perfectly, and once the links to the local folders are corrected in the settings window, everything works.

Thank you very much.

Answer 8 · 2025-03-12 08:40:34.066196

david

Top 10 Contributor

13/03/25, 13:57

Thanks for sharing. That is one of the downsides of splitting profile contents: people forget that they did it. :) If is usually better (but takes a few more steps) to reallocate the entire profile. Anyway, I'm glad all is well. :)

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