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Thunderboird won't load. Lots of archived (and current) e-mails inaccessible

  • 3 respostas
  • 1 has this problem
  • 12 views
  • Last reply by Mapenzi

ngonline-uk
ngonline-uk
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Hi, Been a Thunderbird user for many years - decades. Suddenly, this morning it won't load or open. Tried repeatedly, always same error message. Running Mac Sequoia 15..1.1 Get a crash report, then attempt to reopen but always same result. Screengrab of how it looks attached, this is just before it crashes. All current e-mails inaccessible, and most of the archive stretching back a long time.I've been able to set up MacMail on the active accounts so I can now receive and send, I have managed to import some old archive but everything for some years, particularly recent archived is inaccessible. There have been a couple of instances over the past week where loading was slow, opened to a blank window but a quick restart always worked. Not this morning. How can I continue? Or at least open to access archives. For some reason tre archive folder structure changed some years back and I can't access those more recent folders.

Please advise.......

Neil Goodwin

Hi, Been a Thunderbird user for many years - decades. Suddenly, this morning it won't load or open. Tried repeatedly, always same error message. Running Mac Sequoia 15..1.1 Get a crash report, then attempt to reopen but always same result. Screengrab of how it looks attached, this is just before it crashes. All current e-mails inaccessible, and most of the archive stretching back a long time.I've been able to set up MacMail on the active accounts so I can now receive and send, I have managed to import some old archive but everything for some years, particularly recent archived is inaccessible. There have been a couple of instances over the past week where loading was slow, opened to a blank window but a quick restart always worked. Not this morning. How can I continue? Or at least open to access archives. For some reason tre archive folder structure changed some years back and I can't access those more recent folders. Please advise....... Neil Goodwin
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All Replies (3)

frisée
frisée
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Somebody else will have to advise you but one word of advice... ...back up the Profile files and folders immediately and save them to a secure location. You probably already do this - but the recovery of data should always be safeguarded and, with this problem, a back up is imperative. Please respond to this email to place your query back into the list of items that need to be dealt with.

frisée modificouno o

ngonline-uk
ngonline-uk Question owner
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Thanks, I thought that I had kept a secure local archive but somehow that ends a few years back, so all recent files - no idea. Guess they are somewhere, local here but likely some upgrade created a new archive area - folder somewhere - that I had no idea about. Searched, but to no success. Guess I'll keep trying.

Mapenzi
Mapenzi
  • Top 25 Contributor
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Does TB on startup really crash or does it freeze (become unresponsive)? Which is the error message? In Thunderbird's Address Book do you see a "Mac OSX Address Book"? Have you tried to run Thunderbird in "Troubleshoot Mode"? Hold the Alt (Option) key and launch TB https://mzl.la/3AbU5jz