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Mozilla VPN payment

Micheal
Micheal
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I paid for Mozilla VPN but I can't login so I can't use it

I paid for Mozilla VPN but I can't login so I can't use it

All Replies (3)

Micheal
Micheal Question owner
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What do I do or who can I email?

TyDraniu
TyDraniu
  • Top 25 Contributor
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Try to click Help in top right corner of the app and select Contact support. It should be the fastest.

Check also your subscription details on the https://accounts.firefox.com/ page.

James (doing minimal support dowdays)
James (doing minimal support dowdays)
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Micheal said
What do I do or who can I email?

Well you could have posted your question using the Mozilla VPN form instead of posting a thread in the (desktop) Firefox section.

Here is the Knowledge Base for the Mozilla VPN product. https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn

If you prefer to get a refund instead of using Mozilla VPN then see https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn

Here is where you can get direct ticket support since Mozilla VPN is a subscription based product. https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form