Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Extension - Create - Use - Upload

  • 2 respostas
  • 0 have this problem
  • 22 views
  • Last reply by James

Giannakius 2
Giannakius 2
more options

Hello,

I've recently uploaded a custom-made extension to the Chrome Web Store for my personal use and for a few specific users. It's currently awaiting review.

However, I'm encountering an issue where I cannot download and use the extension myself. When attempting to download, I receive the message "Download failed. Please check your connection."

Although I can see the extension listed on the store (since it's mine), I'm unable to use it personally.

Could you please assist me with resolving this issue?

Thank you.

Hello, I've recently uploaded a custom-made extension to the Chrome Web Store for my personal use and for a few specific users. It's currently awaiting review. However, I'm encountering an issue where I cannot download and use the extension myself. When attempting to download, I receive the message "Download failed. Please check your connection." Although I can see the extension listed on the store (since it's mine), I'm unable to use it personally. Could you please assist me with resolving this issue? Thank you.
Capturas de pantalla anexas

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

This does not sound like an issue about Firefox, but is something that the Chrome support team should be able to help you with.

James
James
  • Moderator
  • Top 10 Contributor
more options

Giannakius 2 said
I've recently uploaded a custom-made extension to the Chrome Web Store for my personal use and for a few specific users. It's currently awaiting review.

You mention the Chrome Web Store which is for Extensions for the Google Chrome web browser as Firefox does not support Chrome extensions.


Giannakius 2 said
However, I'm encountering an issue where I cannot download and use the extension myself. When attempting to download, I receive the message "Download failed. Please check your connection." Although I can see the extension listed on the store (since it's mine), I'm unable to use it personally. Could you please assist me with resolving this issue?

Yet your image shows it is a Firefox extension on the addons.mozilla.org site?.

If you are actually referring to addons.mozilla.org and not the Chrome Web Store, then perhaps you may get better help at https://discourse.mozilla.org/c/add-ons/35