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Inbox and folder for IMAP account are empty

  • 4 respostas
  • 0 have this problem
  • 31 views
  • Last reply by bjoern_

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Thunderbird version: 115.6.1

Since the end of last week, no e-mails have been displayed in the inbox or folders - a number with unread messages and the folder size still appears next to the inbox and folders, and I also receive a desktop notification when a new e-mail arrives. The connection to the server must therefore still be available. The calendar is also displayed.

In the account settings under "Synchronisation & Storge - Disk Space" "Synchronize all messages locally regardless of age" is activated.

Deactivating add-ons does not lead to any different behaviour, but starting Thunderbird in safe mode does. Then all messages are displayed again.

Likewise, "Properties - Repair folder" and clearing the cache under "General - Disk Space - Clear now" do not lead to a solution.

Are there any other solutions I can try?

Thunderbird version: 115.6.1 Since the end of last week, no e-mails have been displayed in the inbox or folders - a number with unread messages and the folder size still appears next to the inbox and folders, and I also receive a desktop notification when a new e-mail arrives. The connection to the server must therefore still be available. The calendar is also displayed. In the account settings under "Synchronisation & Storge - Disk Space" "Synchronize all messages locally regardless of age" is activated. Deactivating add-ons does not lead to any different behaviour, but starting Thunderbird in safe mode does. Then all messages are displayed again. Likewise, "Properties - Repair folder" and clearing the cache under "General - Disk Space - Clear now" do not lead to a solution. Are there any other solutions I can try?

Chosen solution

When I selected the folder under all folders, the result was the same.

Sometimes it's the obvious that you overlook. I have just found the solution myself. In the Quick Filter was activated "Show only starred messages" - I did not select this option consciously - and that for all folders.

Thank you for your support in solving my problem.

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All Replies (4)

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Perhaps post a screen shot of what you do see.

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Attached is a screenshot.

As you can see, Thunderbird shows at the top that there are 12 messages in this inbox. However, the area in which the emails are normally displayed is empty.

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Do you get the same result if you select the same folder in the all folders view rather than in favourites?

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Chosen Solution

When I selected the folder under all folders, the result was the same.

Sometimes it's the obvious that you overlook. I have just found the solution myself. In the Quick Filter was activated "Show only starred messages" - I did not select this option consciously - and that for all folders.

Thank you for your support in solving my problem.