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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

can't send mail on two accounts

  • 3 respostas
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  • Last reply by david

Steve
Steve
more options

I can't send messages from either igc.org account: here is troubleshoot info: 


 Application Basics

   Name: Thunderbird
   Version: 102.6.0
   Build ID: 20221212195513
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.6.0
   OS: Windows_NT 10.0 16299
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true
   Memory Size (RAM): 7.9 GB
   Disk Space Available: 503 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.earthlink.net:143, 2, 3
     OUTGOING: , smtpauth.earthlink.net:587, 2, 3, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

   account3:
     INCOMING: account3, , (imap) imap.earthlink.net:143, 0, 4
     OUTGOING: , smtpauth.earthlink.net:587, 2, 3, true

   account4:
     INCOMING: account4, , (imap) imap.1and1.com:143, 2, 3
     OUTGOING: , smtp.1and1.com:587, 2, 3, true

   account8:
     INCOMING: account8, , (imap) secure.emailsrvr.com:993, 3, 3
     OUTGOING: , secure.emailsrvr.com:465, 3, 3, true

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled:
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organizer Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   Web Content: 1 / 8

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       FileLink Provider for Dropbox
       extension
       7
       false
       dropbox-cloudfile@darktrojan.net

       Manually sort folders
       extension
       2.2.6
       false
       tbsortfolders@xulforum.org

       Quick Folder Move
       extension
       1.10.0
       false
       quickmove@mozilla.kewis.ch

       Quicktext
       extension
       5.3
       false
       {8845E3B3-E8FB-40E2-95E9-EC40294818C4}

 Security Software

   Type: Name

     Antivirus: Malwarebytes;AVG Antivirus
     Antispyware: AVG Antivirus
     Firewall: Windows Firewall

 Graphics

     Features
     Compositing: WebRender (Software)
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Target Frame Rate: 60
     DirectWrite: true (10.0.16299.15)

     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 530
     Vendor ID: 0x8086
     Device ID: 0x1912
     Driver Version: 21.20.16.4627
     Driver Date: 3-9-2017
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 06ba1028
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: skia
     CMSOutputProfile: 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
     Display0: 1920x1080@59Hz scales:1.000000|1.500000
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50

     Decision Log
     HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: available by defaultblocked by runtime: Safe-mode is enabled
     WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled
     WEBRENDER_QUALIFIED: available by default
     WEBRENDER_COMPOSITOR: available by defaultunavailable by runtime: No DirectComposition usage
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_OPTIMIZED_SHADERS: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_ANGLE: available by defaultunavailable-no-angle by runtime: ANGLE is disabled
     WEBRENDER_DCOMP_PRESENT: available by defaultunavailable by runtime: Requires ANGLE
     WEBRENDER_SOFTWARE: available by default
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default

   Crash Guard Disabled Features

   Workarounds

     Failure Log
     (#0) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): ...

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speakers / Headphones (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806BA&REV_1000\4&23a9959a&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       S27D590 (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&23a9959a&0&0201
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Stereo Mix (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806BA&REV_1000\4&23a9959a&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Jack Mic (Realtek Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806BA&REV_1000\4&23a9959a&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Steven Abel\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Steven Abel\AppData\Roaming\Thunderbird\Profiles\ikhvzls2.default-release\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Steven Abel\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Thunderbird\thunderbird.exe
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
   MOZ_LAUNCHER_PROCESS: 1

 Important Modified Preferences

   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 1020759
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.hashstats_reported: 1
   browser.cache.disk.telemetry_report_ID: 8
   browser.search.region: US
   extensions.lastAppVersion: 102.6.0
   font.internaluseonly.changed: false
   font.size.variable.x-western: 22
   gfx.crash-guard.d3d11layers.appVersion: 91.5.0
   gfx.crash-guard.d3d11layers.deviceID: 0x5912
   gfx.crash-guard.d3d11layers.driverVersion: 26.20.100.6859
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x5912
   gfx.crash-guard.wmfvpxvideo.driverVersion: 26.20.100.6859
   idle.lastDailyNotification: 1671233303
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1671060503
   places.history.expiration.transient_current_max_pages: 92850
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1637789089
   security.remote_settings.intermediates.checked: 1637789089
   security.sandbox.content.tempDirSuffix: {d58c9222-e977-4932-922a-56aed88f4fd9}
   security.sandbox.plugin.tempDirSuffix: {3f0d58ed-01c2-41bb-8a97-a336200b1ef1}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1668706481
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.34.1
     4.34.1

     NSS
     3.79.2
     3.79.2

     NSSSMIME
     3.79.2
     3.79.2

     NSSSSL
     3.79.2
     3.79.2

     NSSUTIL
     3.79.2
     3.79.2

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Running in Safe Mode

 Startup Cache

   Disk Cache Path: C:\Users\Steven Abel\AppData\Local\Thunderbird\Profiles\ikhvzls2.default-release\startupCache\startupCache.8.little
   Ignore Disk Cache: true
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: Samsung M262x 282x Series (USB001)
   print.more-settings.open: true
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_bgcolor: false
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_bgimages: false
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_duplex: 0
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_bottom: 0
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_left: 0
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_right: 0
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_top: 0
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_footercenter:
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_footerleft: &PT
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_footerright: &D
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_headercenter: &T
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_headerleft:
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_headerright:
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_in_color: true
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_bottom: 0.5
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_left: 0.5
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_right: 0.5
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_top: 0.5
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_orientation: 0
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_page_delay: 50
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_height: 11
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_id: 1
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_size_unit: 0
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_width: 8.5
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_resolution: 600
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_reversed: false
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_scaling: 1
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_shrink_to_fit: true
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_to_file: false
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_bottom: 12
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_left: 12
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_right: 12
   print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_top: 12
   print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_bgcolor: false
   print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_bgimages: false
   print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_duplex: 0
   print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_bottom: 0
   print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_left: 0
   print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_right: 0
   print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_top: 0
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I can't send messages from either igc.org account: here is troubleshoot info: Application Basics Name: Thunderbird Version: 102.6.0 Build ID: 20221212195513 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.6.0 OS: Windows_NT 10.0 16299 OS Theme: Launcher Process: Enabled Multiprocess Windows: 0/0 Fission Windows: 0/0 Enabled by default Remote Processes: 1 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: true Memory Size (RAM): 7.9 GB Disk Space Available: 503 GB Mail and News Accounts account1: INCOMING: account1, , (imap) imap.earthlink.net:143, 2, 3 OUTGOING: , smtpauth.earthlink.net:587, 2, 3, true account2: INCOMING: account2, , (none) Local Folders, 0, 3 account3: INCOMING: account3, , (imap) imap.earthlink.net:143, 0, 4 OUTGOING: , smtpauth.earthlink.net:587, 2, 3, true account4: INCOMING: account4, , (imap) imap.1and1.com:143, 2, 3 OUTGOING: , smtp.1and1.com:587, 2, 3, true account8: INCOMING: account8, , (imap) secure.emailsrvr.com:993, 3, 3 OUTGOING: , secure.emailsrvr.com:465, 3, 3, true Calendar Settings Home Name Value Name: Type: storage Disabled: Username: URI: Refresh Interval: Read-only: Suppress Alarms: Cache Enabled: iMIP Identity: id1 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: true Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: Crash Reports for the Last 3 Days Remote Processes Type: Count Web Content: 1 / 8 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org FileLink Provider for Dropbox extension 7 false dropbox-cloudfile@darktrojan.net Manually sort folders extension 2.2.6 false tbsortfolders@xulforum.org Quick Folder Move extension 1.10.0 false quickmove@mozilla.kewis.ch Quicktext extension 5.3 false {8845E3B3-E8FB-40E2-95E9-EC40294818C4} Security Software Type: Name Antivirus: Malwarebytes;AVG Antivirus Antispyware: AVG Antivirus Firewall: Windows Firewall Graphics Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Target Frame Rate: 60 DirectWrite: true (10.0.16299.15) GPU #1 Active: Yes Description: Intel(R) HD Graphics 530 Vendor ID: 0x8086 Device ID: 0x1912 Driver Version: 21.20.16.4627 Driver Date: 3-9-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 06ba1028 RAM: 0 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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Display0: 1920x1080@59Hz scales:1.000000|1.500000 DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled GPU_PROCESS: available by defaultblocked by runtime: Safe-mode is enabled WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by defaultunavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by defaultunavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by defaultunavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by defaultunavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT: available by defaultunavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION: available by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default Crash Guard Disabled Features Workarounds Failure Log (#0) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt Media Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): ... Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers / Headphones (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806BA&REV_1000\4&23a9959a&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 S27D590 (Intel(R) Display Audio) HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&23a9959a&0&0201 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Stereo Mix (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806BA&REV_1000\4&23a9959a&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Jack Mic (Realtek Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_102806BA&REV_1000\4&23a9959a&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Media Capabilities Enumerate database Environment Variables MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Steven Abel\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Steven Abel\AppData\Roaming\Thunderbird\Profiles\ikhvzls2.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Steven Abel\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini MOZ_LAUNCHER_PROCESS: 1 Important Modified Preferences accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 1020759 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.telemetry_report_ID: 8 browser.search.region: US extensions.lastAppVersion: 102.6.0 font.internaluseonly.changed: false font.size.variable.x-western: 22 gfx.crash-guard.d3d11layers.appVersion: 91.5.0 gfx.crash-guard.d3d11layers.deviceID: 0x5912 gfx.crash-guard.d3d11layers.driverVersion: 26.20.100.6859 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.0 gfx.crash-guard.wmfvpxvideo.deviceID: 0x5912 gfx.crash-guard.wmfvpxvideo.driverVersion: 26.20.100.6859 idle.lastDailyNotification: 1671233303 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.predictor.cleaned-up: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1671060503 places.history.expiration.transient_current_max_pages: 92850 privacy.purge_trackers.date_in_cookie_database: 0 security.remote_settings.crlite_filters.checked: 1637789089 security.remote_settings.intermediates.checked: 1637789089 security.sandbox.content.tempDirSuffix: {d58c9222-e977-4932-922a-56aed88f4fd9} security.sandbox.plugin.tempDirSuffix: {3f0d58ed-01c2-41bb-8a97-a336200b1ef1} signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1668706481 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences fission.autostart.session: true Places Database Accessibility Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: Library Versions Expected minimum version Version in use NSPR 4.34.1 4.34.1 NSS 3.79.2 3.79.2 NSSSMIME 3.79.2 3.79.2 NSSSSL 3.79.2 3.79.2 NSSUTIL 3.79.2 3.79.2 Sandbox Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Running in Safe Mode Startup Cache Disk Cache Path: C:\Users\Steven Abel\AppData\Local\Thunderbird\Profiles\ikhvzls2.default-release\startupCache\startupCache.8.little Ignore Disk Cache: true Found Disk Cache on Init: true Wrote to Disk Cache: false Internationalization & Localization Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"] Remote Debugging (Chromium Protocol) Accepting Connections: URL: Printing Modified print settings print_printer: Samsung M262x 282x Series (USB001) print.more-settings.open: true print.printer_HP_OfficeJet_Pro_8020-8028e.print_bgcolor: false print.printer_HP_OfficeJet_Pro_8020-8028e.print_bgimages: false print.printer_HP_OfficeJet_Pro_8020-8028e.print_duplex: 0 print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_bottom: 0 print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_left: 0 print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_right: 0 print.printer_HP_OfficeJet_Pro_8020-8028e.print_edge_top: 0 print.printer_HP_OfficeJet_Pro_8020-8028e.print_footercenter: print.printer_HP_OfficeJet_Pro_8020-8028e.print_footerleft: &PT print.printer_HP_OfficeJet_Pro_8020-8028e.print_footerright: &D print.printer_HP_OfficeJet_Pro_8020-8028e.print_headercenter: &T print.printer_HP_OfficeJet_Pro_8020-8028e.print_headerleft: print.printer_HP_OfficeJet_Pro_8020-8028e.print_headerright: print.printer_HP_OfficeJet_Pro_8020-8028e.print_in_color: true print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_bottom: 0.5 print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_left: 0.5 print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_right: 0.5 print.printer_HP_OfficeJet_Pro_8020-8028e.print_margin_top: 0.5 print.printer_HP_OfficeJet_Pro_8020-8028e.print_orientation: 0 print.printer_HP_OfficeJet_Pro_8020-8028e.print_page_delay: 50 print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_height: 11 print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_id: 1 print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_size_unit: 0 print.printer_HP_OfficeJet_Pro_8020-8028e.print_paper_width: 8.5 print.printer_HP_OfficeJet_Pro_8020-8028e.print_resolution: 600 print.printer_HP_OfficeJet_Pro_8020-8028e.print_reversed: false print.printer_HP_OfficeJet_Pro_8020-8028e.print_scaling: 1 print.printer_HP_OfficeJet_Pro_8020-8028e.print_shrink_to_fit: true print.printer_HP_OfficeJet_Pro_8020-8028e.print_to_file: false print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_bottom: 12 print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_left: 12 print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_right: 12 print.printer_HP_OfficeJet_Pro_8020-8028e.print_unwriteable_margin_top: 12 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_bgcolor: false print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_bgimages: false print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_duplex: 0 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_bottom: 0 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_left: 0 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_right: 0 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_edge_top: 0 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_evenpages: true print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_footercenter: print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_footerleft: &PT print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_footerright: &D print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_headercenter: print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_headerleft: &T print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_headerright: &U print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_in_color: true print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_margin_bottom: 0.5 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_margin_left: 0.5 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_margin_right: 0.5 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_margin_top: 0.5 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_oddpages: true print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_orientation: 0 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_page_delay: 50 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_paper_data: 1 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_paper_height: 11 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_paper_id: 1 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_paper_name: print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_paper_size_unit: 0 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_paper_width: 8.5 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_resolution: 600 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_reversed: false print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_scaling: 1 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_shrink_to_fit: true print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_to_file: false print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_unwriteable_margin_bottom: 12 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_unwriteable_margin_left: 12 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_unwriteable_margin_right: 12 print.printer_HPD1D2C0.home_(HP_OfficeJet_Pro_9010_series).print_unwriteable_margin_top: 12 print.printer_Samsung_M262x_282x_Series.print_bgcolor: false print.printer_Samsung_M262x_282x_Series.print_bgimages: false print.printer_Samsung_M262x_282x_Series.print_duplex: 0 print.printer_Samsung_M262x_282x_Series.print_edge_bottom: 0 print.printer_Samsung_M262x_282x_Series.print_edge_left: 0 print.printer_Samsung_M262x_282x_Series.print_edge_right: 0 print.printer_Samsung_M262x_282x_Series.print_edge_top: 0 print.printer_Samsung_M262x_282x_Series.print_evenpages: true print.printer_Samsung_M262x_282x_Series.print_footercenter: print.printer_Samsung_M262x_282x_Series.print_footerleft: &PT print.printer_Samsung_M262x_282x_Series.print_footerright: &D print.printer_Samsung_M262x_282x_Series.print_headercenter: print.printer_Samsung_M262x_282x_Series.print_headerleft: &T print.printer_Samsung_M262x_282x_Series.print_headerright: &U print.printer_Samsung_M262x_282x_Series.print_in_color: false print.printer_Samsung_M262x_282x_Series.print_margin_bottom: 0.5 print.printer_Samsung_M262x_282x_Series.print_margin_left: 0.5 print.printer_Samsung_M262x_282x_Series.print_margin_right: 0.5 print.printer_Samsung_M262x_282x_Series.print_margin_top: 0.5 print.printer_Samsung_M262x_282x_Series.print_oddpages: true print.printer_Samsung_M262x_282x_Series.print_orientation: 0 print.printer_Samsung_M262x_282x_Series.print_page_delay: 50 print.printer_Samsung_M262x_282x_Series.print_paper_data: 1 print.printer_Samsung_M262x_282x_Series.print_paper_height: 11 print.printer_Samsung_M262x_282x_Series.print_paper_id: 1 print.printer_Samsung_M262x_282x_Series.print_paper_name: print.printer_Samsung_M262x_282x_Series.print_paper_size_unit: 0 print.printer_Samsung_M262x_282x_Series.print_paper_width: 8.5 print.printer_Samsung_M262x_282x_Series.print_resolution: 600 print.printer_Samsung_M262x_282x_Series.print_reversed: false print.printer_Samsung_M262x_282x_Series.print_scaling: 1 print.printer_Samsung_M262x_282x_Series.print_shrink_to_fit: true print.printer_Samsung_M262x_282x_Series.print_to_file: false print.printer_Samsung_M262x_282x_Series.print_unwriteable_margin_bottom: 17 print.printer_Samsung_M262x_282x_Series.print_unwriteable_margin_left: 17 print.printer_Samsung_M262x_282x_Series.print_unwriteable_margin_right: 17 print.printer_Samsung_M262x_282x_Series.print_unwriteable_margin_top: 17

All Replies (3)

david
david
  • Top 10 Contributor
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I don't see the IGC account info. Please post what errors you are receiving and screenshots of your server and smtp server setups. Thank you.

Steve
Steve Question owner
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Here are screenshots. The last one shows that sending from either igc account just hangs at that point. Your help is much appreciated! Thanks, steve abel

david
david
  • Top 10 Contributor
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It seems your problem is that sending email times out. You might try changing the config editor:

- settings>General scroll to bottom for config editor - look for mailnews.tcptimeout this sets timeout on send, default is 100, try 300

as an aside, the settings for the two accounts seemed inconsistent, with one using encrypted password and the other normal password. That seems unrelated, but I share for your info.