Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird crashes [@ libfreetype.so.6@0x870ce | NotoSansCJK-Bold.ttc@0xa4736f ]

  • 12 respostas
  • 0 have this problem
  • 10 views
  • Last reply by bobhund
  • Resolto

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day. https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

Wayne Mery modificouno o

Chosen solution

The problem is solved. It was a defective SSD. I replaced the SSD and have no more problems.

Ler a resposta no contexto 👍 0

All Replies (12)

The crash report refers to NotoSansCJK-Bold.ttc and libfreetype.so.6. For the former, you might try installing the latest NotoSansCJK fonts: https://github.com/googlefonts/noto-cjk while for the latter see this for a possible fix:

https://www.codeweavers.com/support/wiki/Diag/MissingLibFreetype

Not an expert in this area, just passing on information.

Thank you! I already installed the fonts. No crashes since then. I hope that was the solution :)

It crashed again today :(

https://crash-stats.mozilla.org/report/index/ceff1683-cbcd-4292-873c-522220221114

again on freetype (although installed) and a font (i tried to install it). I have been using thunderbird for decades and this never happened before.

Did you try the fix in the codeweavers link?

I tried the following command: apt-get install libfreetype6:amd64 but freetype is already installed.

The crashes still happen, but not so often any more.

apt-get install libfreetype6:amd64

Latest crash reports still direct into the same direction. I just install the fonts mentioned in the crash reports, but new missing fonts appear. I don't know what's that about at all.

https://crash-stats.mozilla.org/report/index/086ffcb0-7b56-4e8a-9fb2-7e4bf0221121

Maybe there's a conflict with the DE language pack that's installed. Disable it and see if it helps. Note that language packs only affect the language of the interface elements - they don't perform spell checking, as do the separate dictionary add-ons.

Perhaps the FreeType for your version of Linux is causing the crash.

https://bugzilla.redhat.com/show_bug.cgi?id=CVE-2015-9290

Your page says is has been fixed in freetype 2.6 and I run freetype 2.10.

Problem persists. https://crash-stats.mozilla.org/report/index/c303d425-b0e0-4fd9-ab11-b40e40221203 I deactivated German language, but still crashes from time to time. I also got crashes in Google Chrome with errors I couldn't find anywhere. Maybe I have some kind of RAM issue?

bobhund said

Problem persists. https://crash-stats.mozilla.org/report/index/c303d425-b0e0-4fd9-ab11-b40e40221203 I deactivated German language, but still crashes from time to time. I also got crashes in Google Chrome with errors I couldn't find anywhere. Maybe I have some kind of RAM issue?

bobhund are you still crashing?

I don't see any crash reports in the last three months. https://crash-stats.mozilla.org/signature/?product=Thunderbird&signature=memmove%20%7C%20T1_Get_Private_Dict&date=%3E%3D2023-01-09T00%3A12%3A00.000Z&date=%3C2023-04-09T00%3A12%3A00.000Z

Chosen Solution

The problem is solved. It was a defective SSD. I replaced the SSD and have no more problems.