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Thunderbird trash is corrupted; but the Help solution doesn't fit with Unified accounts

bruce.jane.fraser
bruce.jane.fraser
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I'm using Thunderbird 78.14.0 (32-bit). The delete button and key stopped working today. Have no idea why. This Help page gives the solution: https://support.mozilla.org/en-US/kb/cannot-delete-messages. Towards the end (for POP accounts) it says: "In the folder list, right-click on your account name and select 'New Folder' " But the problem is that with unified email accounts, the folder list doesn't show account names!

I'm using Thunderbird 78.14.0 (32-bit). The delete button and key stopped working today. Have no idea why. This Help page gives the solution: https://support.mozilla.org/en-US/kb/cannot-delete-messages. Towards the end (for POP accounts) it says: "In the folder list, right-click on your account name and select 'New Folder' " But the problem is that with unified email accounts, the folder list doesn't show account names!

Chosen solution

I found the answer in the Help article on "Global Inbox": http://kb.mozillazine.org/Global_Inbox. In the section titled "Change the destination Inbox" I simply reversed the instructions, so I chose "Inbox for this account." That immediately repaired the Trash folder. Slight complication: all 87 emails in the Trash folder went to the Inbox! Then I went back and reset the Global Inbox following the instructions normally this time. After restarting Thunderbird, the Inbox was back to normal; all those 87 deleted emails were gone.

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All Replies (2)

bruce.jane.fraser
bruce.jane.fraser Question owner
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What I mean is that there is a Global inbox. I don't see separate email accounts anywhere (well, other than in Settings).

bruce.jane.fraser
bruce.jane.fraser Question owner
more options

Chosen Solution

I found the answer in the Help article on "Global Inbox": http://kb.mozillazine.org/Global_Inbox. In the section titled "Change the destination Inbox" I simply reversed the instructions, so I chose "Inbox for this account." That immediately repaired the Trash folder. Slight complication: all 87 emails in the Trash folder went to the Inbox! Then I went back and reset the Global Inbox following the instructions normally this time. After restarting Thunderbird, the Inbox was back to normal; all those 87 deleted emails were gone.