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Connection problems.

johnnie.espinal

VPN service won't connect to server through home wifi. Works fine on mobile networks.

VPN service won't connect to server through home wifi. Works fine on mobile networks.

All Replies (1)

Hey there,

You can try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to “Sign out”), uninstalling it, re-downloading it, and reinstalling it. The sign-out is an important part of the process due to deleting some files that otherwise don't get purged.

Let me know if this helps.