Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video pane not showing up

more options

When going to a site from an email link that is supposed to have a video clip, the video pane(s) do not show up in the page displayed by the Firefox browser, although if I use Microsoft Edge, they do show up and are playable. What am I missing?

When going to a site from an email link that is supposed to have a video clip, the video pane(s) do not show up in the page displayed by the Firefox browser, although if I use Microsoft Edge, they do show up and are playable. What am I missing?

All Replies (3)

more options

Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

more options

Thanks.....in Safe Mode, the videos appear and work....so what do I need to do to stock blocking content. Clicking on the shield, I set it to "Standard", but it did not solve the problem.

more options