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can't use google shopping on firefox

  • 2 respostas
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

tara_estlin
tara_estlin
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Hoping someone can help. All of a sudden I can't use google shopping on Firefox from a PC. I can go to google shopping and search on a item. But any link I click from there gives me a "Did Not Connect: Potential Security Issue" page and I am given no way to add an exception. I am on a PC running Windows 10. I also have a MacBook and do not have the same issue there. I appreciate any thoughts on how to fix this.

Hoping someone can help. All of a sudden I can't use google shopping on Firefox from a PC. I can go to google shopping and search on a item. But any link I click from there gives me a "Did Not Connect: Potential Security Issue" page and I am given no way to add an exception. I am on a PC running Windows 10. I also have a MacBook and do not have the same issue there. I appreciate any thoughts on how to fix this.

All Replies (2)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean