Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Changed profile folder from A to C drive, now can't restore bookmarks.

  • 1 resposta
  • 1 has this problem
  • 22 views
  • Last reply by cor-el

childerolandusa
childerolandusa
more options

Changed profile folder from partition labeled A in my C drive to the primary partition on C drive because my A drive, a partition on my C drive, was lost. Now can't restore bookmarks. Do I have to make another partition labeled A to restore my bookmarks? (When I try to restore bookmarks I get "Unable to process the backup file" message.) Thanks.

Changed profile folder from partition labeled A in my C drive to the primary partition on C drive because my A drive, a partition on my C drive, was lost. Now can't restore bookmarks. Do I have to make another partition labeled A to restore my bookmarks? (When I try to restore bookmarks I get "Unable to process the backup file" message.) Thanks.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

This can be caused by a problem with the places.sqlite and favicons.sqlite databases in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.