instagram video won't load
Hi,
I am not sure when the problem started since I am not a regular user of Instagram. I only used it randomly. Yesterday I discovered that when I click on an Instagram video, it won't load. The only way I can view an Instagram video is to copy the URL of the video to a new Firefox tab then it will load properly. Anyone have any ideas how to fix this problem? Thanks.
Chosen solution
Hi all,
I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.
Ler a resposta no contexto 👍 0All Replies (6)
make sure you are using an updated version of mozilla
Hi, thanks for the reply. Both the Windows and Firefox i am using are the most updated versions.
try clearing your browser cache and data , it worked for me several times in past
Hi,
thanks for the reply. I actually set my Firefox to clean cache and data after automatically after closing the browser every time.
then it could be an issue with website itself, try on firefox mobile if this exists
Chosen Solution
Hi all,
I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.