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Firefox crashes

  • 3 respostas
  • 1 has this problem
  • 34 views
  • Last reply by FredMcD

after using firefox 3-4 hours, crash box appears and firefox is closed. Then, restart firefox, it work normally but still have the same problem after 3-4 hours crash ID: bp-9ee7327f-4461-4481-914f-685712161028

after using firefox 3-4 hours, crash box appears and firefox is closed. Then, restart firefox, it work normally but still have the same problem after 3-4 hours crash ID: bp-9ee7327f-4461-4481-914f-685712161028

All Replies (3)

Signature: OOM | small

Total Virtual Memory 2,147,352,576 bytes (2 GB)

Available Virtual Memory 246,800,384 bytes (235.37 MB)

Available Page File 1,893,965,824 bytes (1.76 GB)

Available Physical Memory 21,291,008 bytes (20.3 MB)

System Memory Use Percentage 99

Attention Sumo's there are 30 related bug reports

idmshellext.dll = Internet Download Manager

idmcchandler7.dll = Internet Download Manager Module

ccl120u.dll = Symantec Security Technologies

IPSEng32.dll = Symantec Intrusion Detection


Update/disable Internet Download Manager

thanks a lot. firefox is OK now :D

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