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Flash Player (even with 20 Beta) Crashes on every website that uses it

madhouserevival
madhouserevival

I use Windows 10. Regardless of which website I go to flash player crashes. After it forces me to close it twice I then receive a message asking if I want to shockwave player to continue. This even happens when no video is loaded, such as when I visit Youtube's front page. I went with the advice on Adobe's website to update to the latest beta version (20.0 d0). Still happens. This seems to be a Firefox (currently 39) issue as this problem does not occur with IE, Edge or Chrome. I do not have flash blockers enabled. Perhaps something is interfering but the reports I've seen mention clean installs of Firefox and even using Safe Startup. Thanks for any help. :)

Software:Firefox 39.0 (20150630154324) OS:WINNT (x86-msvc)

- Adblock Edge 2.1.9.1-signed (Disabled) - Adblock Plus 2.6.11 - Addon List Dumper (restartless) 0.2.1-signed - Adguard AdBlocker 2.0.11 (Disabled) - Adguard AdBlocker (Beta) 2.0.16 (Disabled) - Better Battlelog (BBLog) 4.9.0 - Change Max Rows of Autocomplete In URL Bar 1.4.1-signed - Classic Theme Restorer 1.4.3 (Disabled) - Classic Toolbar Buttons 1.4.9.4 (Disabled) - Cleanest Addon Manager 7.0.1-signed - Comeback Cached Link 1.2.1-signed - Download Status Bar 12.3.0.1-signed - DownThemAll! 2.0.18.1-signed - Easy Youtube Video Downloader Express 9.04 - Enhanced Steam 6.3.2 - FindBar Tweak 2.0.6 (Disabled) - FireShot 0.98.77 (Disabled) - FlashGot 1.5.6.12.1-signed (Disabled) - Form History Control 1.4.0.4.1-signed - Google Analytics Opt-out Browser Add-on 0.9.8 - Google search link fix 1.5.2 - Greasemonkey 3.6 - Hide Unwanted Results of Google Search 1.6 (Disabled) - ImTranslator 8.20 - LastPass 3.2.21 - MakeGIF Video Capture 1.62.1-signed - MEGA 3.2.7 - MouseZoom 0.4.9.1-signed (Disabled) - NO Google Analytics 0.6.1-signed (Disabled) - NoScript 2.6.9.39 - OpenDownload² 4.1.0 - Places Maintenance 1.3.1-signed - PriceBlink 4.3 (Disabled) - PriceZombie, Price Tracker & Price Comparison 2.0.7 - QuickJava 2.0.6.1-signed (Disabled) - Remove Cookie for Google Account Chooser 1.0.1-signed (Disabled) - RightToClick 2.9.5.1-signed - Scrollbar Anywhere 0.14.2.1-signed - SCs Currency Converter 0.9.0 (Disabled) - Simple Currency Converter 2.2.1.1-signed - SmoothWheel (AMO) 0.45.8.20130519.3.1-signed (Disabled) - Status-4-Evar 2015.11.16.23 - Tab Mix Plus 0.4.1.9 - Themes Menu 1.24 - TinEye Reverse Image Search 1.2.1 - Tweak Network 1.8.1-signed (Disabled) - User Agent Switcher 0.7.3.1-signed - Xmarks 4.3.7.1-signed - YouTube High Definition 42.2 - YouTube™ Enhancer Plus 4.0.4 (Disabled)

I use Windows 10. Regardless of which website I go to flash player crashes. After it forces me to close it twice I then receive a message asking if I want to shockwave player to continue. This even happens when no video is loaded, such as when I visit Youtube's front page. I went with the advice on Adobe's website to update to the latest beta version (20.0 d0). Still happens. This seems to be a Firefox (currently 39) issue as this problem does not occur with IE, Edge or Chrome. I do not have flash blockers enabled. Perhaps something is interfering but the reports I've seen mention clean installs of Firefox and even using Safe Startup. Thanks for any help. :) Software:Firefox 39.0 (20150630154324) OS:WINNT (x86-msvc) - Adblock Edge 2.1.9.1-signed (Disabled) - Adblock Plus 2.6.11 - Addon List Dumper (restartless) 0.2.1-signed - Adguard AdBlocker 2.0.11 (Disabled) - Adguard AdBlocker (Beta) 2.0.16 (Disabled) - Better Battlelog (BBLog) 4.9.0 - Change Max Rows of Autocomplete In URL Bar 1.4.1-signed - Classic Theme Restorer 1.4.3 (Disabled) - Classic Toolbar Buttons 1.4.9.4 (Disabled) - Cleanest Addon Manager 7.0.1-signed - Comeback Cached Link 1.2.1-signed - Download Status Bar 12.3.0.1-signed - DownThemAll! 2.0.18.1-signed - Easy Youtube Video Downloader Express 9.04 - Enhanced Steam 6.3.2 - FindBar Tweak 2.0.6 (Disabled) - FireShot 0.98.77 (Disabled) - FlashGot 1.5.6.12.1-signed (Disabled) - Form History Control 1.4.0.4.1-signed - Google Analytics Opt-out Browser Add-on 0.9.8 - Google search link fix 1.5.2 - Greasemonkey 3.6 - Hide Unwanted Results of Google Search 1.6 (Disabled) - ImTranslator 8.20 - LastPass 3.2.21 - MakeGIF Video Capture 1.62.1-signed - MEGA 3.2.7 - MouseZoom 0.4.9.1-signed (Disabled) - NO Google Analytics 0.6.1-signed (Disabled) - NoScript 2.6.9.39 - OpenDownload² 4.1.0 - Places Maintenance 1.3.1-signed - PriceBlink 4.3 (Disabled) - PriceZombie, Price Tracker & Price Comparison 2.0.7 - QuickJava 2.0.6.1-signed (Disabled) - Remove Cookie for Google Account Chooser 1.0.1-signed (Disabled) - RightToClick 2.9.5.1-signed - Scrollbar Anywhere 0.14.2.1-signed - SCs Currency Converter 0.9.0 (Disabled) - Simple Currency Converter 2.2.1.1-signed - SmoothWheel (AMO) 0.45.8.20130519.3.1-signed (Disabled) - Status-4-Evar 2015.11.16.23 - Tab Mix Plus 0.4.1.9 - Themes Menu 1.24 - TinEye Reverse Image Search 1.2.1 - Tweak Network 1.8.1-signed (Disabled) - User Agent Switcher 0.7.3.1-signed - Xmarks 4.3.7.1-signed - YouTube High Definition 42.2 - YouTube™ Enhancer Plus 4.0.4 (Disabled)

All Replies (5)

FredMcD
FredMcD

madhouserevival said

This seems to be a Firefox (currently 39) issue

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.*

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
FredMcD
FredMcD

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

madhouserevival
madhouserevival Question owner

Hope this is what you needed. bp-cf2fb1f9-fc08-4a88-b01a-ba6db2151121 11/21/2015 10:12 AM bp-329feede-b9be-45e6-9fb8-fdd652151121 11/21/2015 10:11 AM bp-1ffd625f-7de0-4382-b253-7fafc2151121 11/21/2015 10:11 AM bp-b919f358-c09d-4faf-a823-f32e72151121 11/21/2015 10:11 AM bp-d57a22c5-f85e-449c-98e4-b78712151121 11/21/2015 10:11 AM bp-2a624e53-8f5c-47a7-98e7-78eee2151121 11/21/2015 10:10 AM bp-911647f7-ff4f-4b2c-9261-abe942151121 11/21/2015 10:09 AM bp-62a30acf-110f-4108-a09c-0b35d2151121 11/21/2015 10:07 AM bp-bd9dd1ef-7e70-4117-ad28-9710f2151121 11/20/2015 9:06 PM bp-b45d8884-4b2b-493c-b049-d587e2151121

Thanks :)

FredMcD
FredMcD

bp-cf2fb1f9-fc08-4a88-b01a-ba6db2151121

Product Firefox Version 39.0

Signature F1398665248

Process Type plugin Shockwave Flash Version: 19.0.0.245

Attention Sumo's there are 20 related bug reports

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

madhouserevival
madhouserevival Question owner

I do not find any option to disable Flash hardware acceleration. protected mode is not enabled, I did have to disable Shockwave player's protected mode and I do have the latest Nviida driver for my GXT 970.

However, after I disabled protected mode for Shockwave I haven't seen any crashes in the last hour. Wish me luck and thank you for you all your help. :)