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Thunderbird extremely slow downloading and deleting

  • 3 respostas
  • 1 has this problem
  • 7 views
  • Last reply by Toad-Hall

sab3r42
sab3r42
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Anytime I go to download it loads one message at a time and it takes 5 to 10 seconds. Firefox works fine. I ran Malwarebytes, Superantispyware and Bitdefender. No spyware or viruses. It also takes forever to delete the messages. This just started 2 days ago. I re-downloaded Thunderbird and re-installed it. Application Basics 

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.gci.net:110, plain, 0
     OUTGOING: smtp.gci.net:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-275ccb84-c685-4578-8088-42bb82150520 (5/20/2015)

 Extensions
   Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com
   Test Pilot for Thunderbird, 1.3.9, false, tbtestpilot@labs.mozilla.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 5765309a-29b1-4e1b-9c81-71aaa8c2b48
     network.cookie.cookieBehavior: 2
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1446617428
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 136817704
     plugin.importedState: true
     plugin.state.npctrl: 0
     plugin.state.npnv3dv: 0
     plugin.state.nppdf: 0
     plugin.state.npqtplugin: 0
     plugins.update.notifyUser: true
     privacy.donottrackheader.enabled: true
     privacy.sanitize.timeSpan: 0

 Graphics

     Adapter Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0416
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 10.18.15.4256
     Driver Date: 7-17-2015
     Adapter Description (GPU #2): NVIDIA GeForce GTX 860M
     Vendor ID (GPU #2): 0x10de
     Device ID (GPU #2): 0x119a
     Adapter RAM (GPU #2): 2048
     Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
     Driver Version (GPU #2): 10.18.13.5887
     Driver Date (GPU #2): 11-2-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10240.16430)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
Anytime I go to download it loads one message at a time and it takes 5 to 10 seconds. Firefox works fine. I ran Malwarebytes, Superantispyware and Bitdefender. No spyware or viruses. It also takes forever to delete the messages. This just started 2 days ago. I re-downloaded Thunderbird and re-installed it. Application Basics Name: Thunderbird Version: 38.3.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150928051427 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.gci.net:110, plain, 0 OUTGOING: smtp.gci.net:25, plain, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports http://crash-stats.mozilla.com/report/index/bp-275ccb84-c685-4578-8088-42bb82150520 (5/20/2015) Extensions Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com Test Pilot for Thunderbird, 1.3.9, false, tbtestpilot@labs.mozilla.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.3.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 257.21 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 5765309a-29b1-4e1b-9c81-71aaa8c2b48 network.cookie.cookieBehavior: 2 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1446617428 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 136817704 plugin.importedState: true plugin.state.npctrl: 0 plugin.state.npnv3dv: 0 plugin.state.nppdf: 0 plugin.state.npqtplugin: 0 plugins.update.notifyUser: true privacy.donottrackheader.enabled: true privacy.sanitize.timeSpan: 0 Graphics Adapter Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0416 Adapter RAM: Unknown Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 10.18.15.4256 Driver Date: 7-17-2015 Adapter Description (GPU #2): NVIDIA GeForce GTX 860M Vendor ID (GPU #2): 0x10de Device ID (GPU #2): 0x119a Adapter RAM (GPU #2): 2048 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Driver Version (GPU #2): 10.18.13.5887 Driver Date (GPU #2): 11-2-2015 Direct2D Enabled: false DirectWrite Enabled: false (10.0.10240.16430) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC

Chosen solution

Then how do I know if there is a virus in my email? Also, Since it just started a week ago and the anti-virus is the same and not affecting the firefox, I am a little at a loss.

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All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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It sounds like your anti-virus software might be scanning everything and causing the slowdown. Suggest you stop scanning incoming and outgoing mail. If it is also scanning Thunderbird on startup, I would set up an exception for Thunderbird.

sab3r42
sab3r42 Question owner
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Chosen Solution

Then how do I know if there is a virus in my email? Also, Since it just started a week ago and the anti-virus is the same and not affecting the firefox, I am a little at a loss.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Virus/malware are incorporated in remote content (Thunderbird auto disables remote content) or attachments or links.

Any attachment you open in a suitable program will still get scanned. Do not open or click on anything you are not certain about. Never open any .exe file or .exe.jpg

Be wary of 'spoof' emails that pretend to come from a known person eg: friends email address, but in reality the content doesn't look quite normal for that person. Nefarious people think it's amusing to abuse other peoples email addresses.

always check that a link in the email is really a link to where it says. To check: hover (not click) mouse cursor over links in email and the real link is displayed in the bottom Status Bar.