Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

TB loads only specific parts from the profile (after upgrade attemp)

  • 4 respostas
  • 2 have this problem
  • 9 views
  • Last reply by dospanes

dospanes
dospanes
more options

Plattform-details: Ubuntu 14.04 LTS, x86, Thunderbird 31.7.0

I tried to upgrade Thunderbird to its latest stable version (38) by downloading it and replacing the contents from the folder /opt/thunderbird with the downloaded and extracted data from the newer version. Since it did not work as expected I undid everything by deleting the new folder and restoring the old one (of which I still had a backup).

I would now expect thunderbird to run as always and it fact the program starts up well. But now, the old profile is not working anymore well. Thunderbird runs the "System Integration Wizzard" and the "Welcome to Thunderbird Wizzard" each time at startup. Furthermore my E-Mail-Accounts, Calenders and Contacts (Internal and external) are not loaded. The collected addresses however work. The add-ons work as well.

The profile (around 2 gb) still exists in the profile folder ~/.thunderbird and the profile.ini corretly sets a relative path to this folder. Inside the folder everything seems to be in order. There does exist for example the ImapMail folder with all my E-mail-accounts.

Running thunderbird in safemode does not change anything. Also running thunderbird from the bash with the -profile option and the path to the profile does not change this...

What might be the problem? How can I fix this?

Plattform-details: Ubuntu 14.04 LTS, x86, Thunderbird 31.7.0 I tried to upgrade Thunderbird to its latest stable version (38) by downloading it and replacing the contents from the folder /opt/thunderbird with the downloaded and extracted data from the newer version. Since it did not work as expected I undid everything by deleting the new folder and restoring the old one (of which I still had a backup). I would now expect thunderbird to run as always and it fact the program starts up well. But now, the old profile is not working anymore well. Thunderbird runs the "System Integration Wizzard" and the "Welcome to Thunderbird Wizzard" each time at startup. Furthermore my E-Mail-Accounts, Calenders and Contacts (Internal and external) are not loaded. The collected addresses however work. The add-ons work as well. The profile (around 2 gb) still exists in the profile folder ~/.thunderbird and the profile.ini corretly sets a relative path to this folder. Inside the folder everything seems to be in order. There does exist for example the ImapMail folder with all my E-mail-accounts. Running thunderbird in safemode does not change anything. Also running thunderbird from the bash with the -profile option and the path to the profile does not change this... What might be the problem? How can I fix this?

dospanes modificouno o

Chosen solution

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Ler a resposta no contexto 👍 1

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

dospanes
dospanes Question owner
more options

I went through this article several times. the only thing I could manage from there is recovering my Address-book. In the folder I encountered a "abook-1.mab" file that contained all addresses. The "abook.mab" file contained nothing. So I guess, that the new installation overwrote/replaced some of the old files with new empty files.

Probably it also replaced the prefs.js file where most other information is stored. I will try to see if I can restore it from a backup.

dospanes modificouno o

christ1
christ1
  • Top 25 Contributor
more options
the only thing I could manage from there is recovering my Address-book.

At which step do you get stuck?

dospanes
dospanes Question owner
more options

I solved my problem by restoring the whole Profile from a Backup. I think the crucial part was the prefs.js file. Now everything works fine again. Thank you very much for the help!

dospanes modificouno o