Hi somae,

Interesting I do not know the reason for that, unless you are using an old link that no longer works.

I will move this for you. The link stays the same but Thunderbird experts will now see your post. Please post further with details of the problem.

Whilst signed in to the site you will see and be able to reply at

• https://support.mozilla.org/questions/1066051

The problem I was having was: I kept getting disconnected from the yahoo.verizon mail server with the error message that the retr command had failed.

I followed the links in the help sections to https://support.mozilla.org/en-US/kb/cannot-receive-messages . There is no link for posting a question in that link.

I found a method to finally get all the messages after trying numerous suggestions that didn't help.

Thanks for your help.

I will change the thread title to

• was can't ask a question in thunderbird support
• now error message rtr command failed

somae said

<snip> ... I followed the links in the help sections to https://support.mozilla.org/en-US/kb/cannot-receive-messages . There is no link for posting a question in that link. ...

I can reproduce that it appears to be a bug with our Support Site. No time to follow up right now I should be somewhere else. Please post back tomorrow for an update on that.

P.S. Forum note: bug 1173187

This is the solution that I found to the problem of "retr command failed":

I noticed that I was able to get a few emails each time thunderbird would connect, before it got the error message. So I set the option for checking for new mail to 1 minute and left the computer on overnight. By the morning, it had gotten all the emails from the yahoo.verizon server.

Please also see additional information and alternative solutions in the my post under #answer-739827 ~J99

Glad it sounds to be fixed for now.

I note I made a mistake and included rtr in the title and it should be retr so I wlll amend that.

I will mark your last answer as solving this thread. If you have further issues it is probably best to post a new question.

There are other posts about this sort of problem including

• I can no longer read Yahoo verizon mail, RETR error, I can send /questions/1014416
• How to fix stalled pop 3 forwarding of existing yahoo inbox emails (getting below error message). {The RETR command did not succeed. Error retrieving a message. Mail server pop.mail.yahoo.com responded: problem retrieving message. } /questions/1006650 Solution commences

  yahoo pop sucks is the short answer here. So much so I wrote a blog post on this very error. http://thunderbirdtweaks.blogspot.com.au/2013/04/the-retr-command-did-not-succeed-thank.html
  
  At this point I would recommend you do three things. ...

Forum Issue The button you had problems with has currently been removed from the Help Article (KB) pages. Note there is an option on the top edge of all those pages Ask A Question that does work and will take you to /questions/new