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Can't download DMG files with mozilla

  • 3 respostas
  • 2 have this problem
  • 72 views
  • Last reply by CoryMH

tklopp
tklopp

When I try to download a .dmg file from a website, instead of the file going to my download folder - I get a new tab opening with a bunch of code/characters. This does not happen with Safari, Chrome or Internet Explorer.

What can I do to fix this - or is this something on the web developer's end. If its on the web developer's end - what do they need to do?

Thanks!

Ted

When I try to download a .dmg file from a website, instead of the file going to my download folder - I get a new tab opening with a bunch of code/characters. This does not happen with Safari, Chrome or Internet Explorer. What can I do to fix this - or is this something on the web developer's end. If its on the web developer's end - what do they need to do? Thanks! Ted

Chosen solution

Does it do it for all DMG files you download, or only that particular site? Note that, while not a great workaround, when the DMG file opens in a new tab, select that tab and then:

  • File > Save Page As (or New Fx Menu > Save Page) (Hotkey: Command + S)
  • Select a folder you want to save the file to

You can try resetting all of your Application handling preferences for Firefox:

  • Open your profile folder.
    • If you don't know where it is, in Firefox, go to the about:support page by typing it in your address bar, or going to:
      • Help (or New Fx Menu > Help-29) > Troubleshooting Information.
    • Click the "Show Folder" button.
  • Make sure that Firefox is closed - Click the menu button New Fx Menu > Exit Close 29.
  • Delete or rename the mimetypes.rdf file.

https://support.mozilla.org/en-US/kb/firefox-repeatedly-opens-empty-tabs-or-windows#w_reset-actions-for-all-content-types

Open Firefox and try downloading the DMG file again.

Ler a resposta no contexto 👍 0

All Replies (3)

CoryMH
CoryMH

Hello,

Can you try opening the context menu for the link and selecting "Save link as"?

You may also want to double check your settings to see how Firefox handles DMG files:

  • Edit (or New Fx Menu) > Preferences > Applications
  • Scroll to DMG files, make sure it is set to "Always Ask"
tklopp
tklopp Question owner

I can't find DMG files in the list of Applications....

CoryMH
CoryMH

Chosen Solution

Does it do it for all DMG files you download, or only that particular site? Note that, while not a great workaround, when the DMG file opens in a new tab, select that tab and then:

  • File > Save Page As (or New Fx Menu > Save Page) (Hotkey: Command + S)
  • Select a folder you want to save the file to

You can try resetting all of your Application handling preferences for Firefox:

  • Open your profile folder.
    • If you don't know where it is, in Firefox, go to the about:support page by typing it in your address bar, or going to:
      • Help (or New Fx Menu > Help-29) > Troubleshooting Information.
    • Click the "Show Folder" button.
  • Make sure that Firefox is closed - Click the menu button New Fx Menu > Exit Close 29.
  • Delete or rename the mimetypes.rdf file.

https://support.mozilla.org/en-US/kb/firefox-repeatedly-opens-empty-tabs-or-windows#w_reset-actions-for-all-content-types

Open Firefox and try downloading the DMG file again.

CoryMH modificouno o