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Why is Thunderbird suddenly unable to connect to the mail server?

  • 3 respostas
  • 7 have this problem
  • 35 views
  • Last reply by gsxruk

gsxruk
gsxruk

Hi,

I've been using Thunderbird with Linux Mint 16 x64 for several months without any problem. Today, I've received a message stating "Could not connect to mail server myemail@ntlworld.com; the connection was refused".

My ISP has web mail access which I can log into. The settings have not changed.

The firewall on my system is not enabled.

Does anyone have any ideas what is wrong?

Thanks.

Hi, I've been using Thunderbird with Linux Mint 16 x64 for several months without any problem. Today, I've received a message stating "Could not connect to mail server myemail@ntlworld.com; the connection was refused". My ISP has web mail access which I can log into. The settings have not changed. The firewall on my system is not enabled. Does anyone have any ideas what is wrong? Thanks.

Chosen solution

There is currently a problem affecting mail on Virgin Media (i.e. ntlworld). The estimated fix time is 22:30 UK time.

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All Replies (3)

christ1
christ1
  • Top 25 Contributor

Have you checked with your email provider if they have any problems?

mmmason
mmmason

Chosen Solution

There is currently a problem affecting mail on Virgin Media (i.e. ntlworld). The estimated fix time is 22:30 UK time.

gsxruk
gsxruk Question owner

I had checked that I could log into the web mail but didn't think to check that. It has started working again so I'm sure it was VM's servers.

Thanks for the help.