The System Details show you run an older Firefox 109.0.1 version that is no longer supported with security updates.

Could you please update to the current Firefox 124.0 release.

• https://support.mozilla.org/en-US/kb/update-firefox-latest-release
• Help -> About Firefox

Note that Google sometimes does experiments to test the user experience.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

• Settings -> Privacy & Security
  Cookies and Site Data: "Manage Data"

"Clear the Cache":

• Settings -> Privacy & Security
  Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

• https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

• switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

• click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

• https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
• https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

The System Details show you run an older Firefox 109.0.1 version that is no longer supported with security updates. Could you please update to the current Firefox 124.0 release.

• https://support.mozilla.org/en-US/kb/update-firefox-latest-release
• Help -> About Firefox

I can't update it because I don't have admin on my laptop. I will try other steps thanks

You should contact your admin and ask to provide permission to update as running an old Firefox version makes you vulnerable to known security issues.

• https://www.mozilla.org/en-US/security/security/known-vulnerabilities/firefox.html
• https://support.mozilla.org/en-US/kb/best-practices-installing-and-updating-firefox

I can't update it because I don't have admin on my laptop.

You could try the Firefox package from *portableapps.com* which does not require admin installation.

Matt12456 said

I can't update it because I don't have admin on my laptop.

You could try the Firefox package from *portableapps.com* which does not require admin installation.

Does this work on Mac?

No, portable Firefox is only available for Windows. On Mac/Linux this would require to run the app under a Windows emulator.

Did you try the basic steps I posted above?