Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

captcha code not accepted in firefox when I use chrome it is accepted

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 11 views
  • Freagra is déanaí ó cor-el

more options

When I use Chrome Captcha code for any website accepted but when I use Firefox then captcha code not accepted and please enter valid code error shows

When I use Chrome Captcha code for any website accepted but when I use Firefox then captcha code not accepted and please enter valid code error shows

All Replies (2)

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Have you update Firefox to the latest version 55.0.3


Is this with many websites, some, a few?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.