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Request to Change Email Address Associated with Firefox Account

Firefox Accountdetails bewurkje
Matthew George beäntwurde
Aleksey
Aleksey

Hello Firefox Support Team,

I would like to ask for assistance regarding my Firefox Account.

My Firefox Account is currently associated with the email address:

Old email: [edited] @mail.ru

Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.

I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:

New email: [edited from community support forum] @gmail.com

I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.

Kind regards,

Aleksey Bondarenko

Hello Firefox Support Team, I would like to ask for assistance regarding my Firefox Account. My Firefox Account is currently associated with the email address: Old email: [edited] @mail.ru Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it. I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address: New email: [edited from community support forum] @gmail.com I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary. Kind regards, Aleksey Bondarenko

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Alle antwurden (2)

wxie
wxie
  • Top 25 Contributor

If you are singed in to your Mozilla account, you can try to change your primary email address. https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

Matthew George
Matthew George

If you're still signed in on your mobile devices, that's a good sign. Firefox Support may be able to use information from your active sessions to help verify account ownership.

I’d recommend contacting support directly and providing details about the devices where you're currently logged in. Hopefully they can offer a recovery option or advise whether the account email can be updated without access to the original address.

In fraach stelle

Jo moatte jo oanmelde by jo account om op berjochten te antwurdzjen. Stel in nije fraach as jo noch gjin account hawwe.