PDF file attachment does not print correctly
Something seems to have changed recently with the PDF rendering in Thunderbird. I received an email with a PDF file attached. When I view it on the screen it looks fine, but when printing it out from within Thunderbird part of the top of the first page missing; it looks like part of the image is behind a white rectangle.
When I save the file and print it using Acrobat Reader it renders fine.
I don't know what to make of this behavior, but it does seem to be new and there is a difference between how the file is printed from Thunderbird as opposed to printing using Adobe Reader.
Thunderbird 152.0.1 on Windows 11 PC.
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Solution choisie
I don't know about Thunderbird's built-in viewer, but you could avoid the issue entirely by specifying that it open in your PDF viewer of choice. See <Settings | General | Files & Attachments> and change the action from "Preview in Thunderbird" to Ask or Use Application [whatever].
For what it's worth, I just printed a PDF attachment from the Thunderbird viewer to a PDF printer, creating a new PDF. It looks normal. Not sure if this proves anything.
Thanks for that Lin, I didn't know I could select a different viewer.
BTW, I printed the file to a PDF file from within the Thunderbird viewer and it exhibited the same problem.
I was thinking/hoping the developers would like to know about this problem.
Is it just this one PDF or others, too? Maybe there's something peculiar or non-standard about this one file. Can you try opening the PDF with some other viewer besides Acrobat and Thunderbird, a browser, maybe? Edge or Chrome or something - Firefox might give the same result, as their code bases are related.
Hi again Lin! I strongly suspect it is this one file. It is simply curious that what lands on the printer is different from what is on the screen, and so wanted to report it. As I said, I can get it printed using Acrobat so not an issue for me.
Hello, Same Problem. my E-Mail attachments '.pdf in my Thunderbird were open in register-card in Thunderbird. PDF are open correct and looking ok, but when it Print are blank Paper.
Thunderbird 154,0 and Windows 10 64 bit Professionell.
Modifié le par xaver4-1
Hello, I have the same issue. My e-Mail attachments in .pdf format are opened correctly in Thunderbird, but when printed all pages are blank.
Thunderbird 154,0 and Windows 11
Hello, The problem first appeared in version 154.0 - at my company, it started occurring on all computers that had been updated to the latest version.
E-mail attachments in .pdf format are opened correctly in Thunderbird, but when printed all pages are blank.
Windows 11, Thunderbird 154.0
A temporary solution is to switch to opening the file in an external viewer.
The cause of the problem is -> https://www.pcworld.com/article/3219968/augusts-windows-update-breaks-printers-and-pdfs-microsoft-explains-why.html
Modifié le par sergei.sassin
I see that it does NOT happen with Thunderbird 153.0 in Ubuntu Linux, and it DOES happen with Thunderbird 154.0 in that OS.
I haven't had a chance to check to see if a bug report has been filed yet, but I'd be surprised if it hasn't.
sergei.sassin said
The cause of the problem is -> https://www.pcworld.com/article/3219968/augusts-windows-update-breaks-printers-and-pdfs-microsoft-explains-why.html
That may be part of the problem, but it doesn't completely explain it because the issue exists in Linux, too (Thunderbird 154.0 Snap in Ubuntu 26.04.1.)
Modifié le par Lin
This, apparently, is a known bug in 154 that will be fixed in an upcoming release, if it hasn't already.
This issue is affecting v154 on Ubuntu (snap version) as well as Windows 11.
I have the same issue with Thunderbird 154 for Windows desktop. Choosing to use Adobe Acrobat Viewer to display PDF's fixed it.
Hello
Apparently a similar subject https://support.mozilla.org/en-US/questions/1600481
I'm waiting, Thunderbird Release 155, for various checks, and/or print to my printer.
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