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Unable to receive and send emails.

k8volk8voj

Receive popup message: The certificate for mobile.charter.net does not come from a trusted source. In trying to send email, popup message: Sending the email failed. Peer's Certificate issuer is not recognized. The configuration related to mobile.charter.net must be corrected. Then it wants me to Add Security, Get Certificate.

Receive popup message: The certificate for mobile.charter.net does not come from a trusted source. In trying to send email, popup message: Sending the email failed. Peer's Certificate issuer is not recognized. The configuration related to mobile.charter.net must be corrected. Then it wants me to Add Security, Get Certificate.
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Solution choisie

Ed Thank you for your help. My system showed a Windows Security update pending restart this morning, which was not there prior. Upon updating, my Thunderbird works again. Sandy

Toutes les réponses (5)

What version of TB and OS?

Ed, I am using Thunderbird version 151.0.1 and Windows 11 Version 25H2. Sandy

Please try disabling email scanning in your AV software.

Solution choisie

Ed Thank you for your help. My system showed a Windows Security update pending restart this morning, which was not there prior. Upon updating, my Thunderbird works again. Sandy

k8volk8voj, thanks for your update.

In the future, please mark one of comments as solving your problem.

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