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I cannot send emails to the SMTP server with the settings given by my Internet provider

  • 1 réponse
  • 0 a ce problème
  • Dernière réponse par sfhowes

Michael Wyszkowski
Michael Wyszkowski
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Dear Thunderbird Community,

I cannot send emails from Thunderbird with the settings provided by my Internet provider (Spectrum). We've established that the web version of Spectrum.net works as expected. Also, I can receive messages with my Thunderbird. However, I cannot send any messages.

I am using the settings that Spectrum gave me, and they are also working correctly with my Android device, iPad and Outlook. I can receive and send messages successfully.

I have allowed Thunderbird to pass through my Windows Defender Firewall.

When the settings are not exactly what Spectrum tells me, this is the error I get:

An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 179.61.150.63 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

When my outgoing server settings are exactly what Spectrum tells me, I get another error message:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out. Try again.

I'm not sure what else I can do at this point? Can I increase the length of time so that the connection doesn't time out?

Thanks,

Mike

Dear Thunderbird Community, I cannot send emails from Thunderbird with the settings provided by my Internet provider (Spectrum). We've established that the web version of Spectrum.net works as expected. Also, I can receive messages with my Thunderbird. However, I cannot send any messages. I am using the settings that Spectrum gave me, and they are also working correctly with my Android device, iPad and Outlook. I can receive and send messages successfully. I have allowed Thunderbird to pass through my Windows Defender Firewall. When the settings are not exactly what Spectrum tells me, this is the error I get: An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 179.61.150.63 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. When my outgoing server settings are exactly what Spectrum tells me, I get another error message: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) mail.twc.com timed out. Try again. I'm not sure what else I can do at this point? Can I increase the length of time so that the connection doesn't time out? Thanks, Mike
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Toutes les réponses (1)

sfhowes
sfhowes
  • Top 10 Contributor
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For the outgoing server, use STARTTLS security on port 587. If it still times out, it might be caused by a mail-scanning antivirus, especially if it's not Windows Security.

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