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I can't access my account

  • 3 réponses
  • 1 a ce problème
  • 74 vues
  • Dernière réponse par user1635552

user1635552
user1635552
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I lost access to my Firefox Account, and need to create a new account, but it won't let me use my email. Is there some way to get my old account deleted or unlinked from my email so that I can use Firefox?

I lost access to my Firefox Account, and need to create a new account, but it won't let me use my email. Is there some way to get my old account deleted or unlinked from my email so that I can use Firefox?

Toutes les réponses (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you still have control of the email address used for your existing Firefox Account, then usually you can reset the password to regain control. This will delete previously stored data.

See: I've lost my Firefox Sync account information - What to do

cor-el
cor-el
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  • Top 10 Contributor
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Is this about a Firefox account that uses two-factor authentication (2FA)?

user1635552
user1635552 Auteur de la question
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cor-el said

Is this about a Firefox account that uses two-factor authentication (2FA)?

Yes, it is

Modifié le par user1635552