57.0 does not work with Intel HD Graphics 4000
Symptoms: Very slow with very frequent freezing of Firefox 57.0 for up to 20 seconds.
Environment: Windows 10 Creators Fall 2017 Edition Intel HD Graphics 4000 Driver 07/04/2017 10.18.10.4653 - latest available.
Fixes tried: Disable HW acceleration webgl.disabled=true Neither worked
Tried MS Driver: Uninstalled device and deleted driver. Windows installed a generic driver.
- Firefox then worked normally.
- Generic driver is not an acceptable solution because it does not support the size of my monitor - it is a 4:3 window on a 9:16 display.
Reinstalled latest Intel driver - problem recurred.
Solution choisie
one more thing that i have just noticed when looking at your system details - can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once.
then please let us know how this goes?
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Can you try setting layers.acceleration.disabled to true in the about:config page and report back? A Firefox restart in required.
If this doesn’t help, create a new profile using the about:profiles page as a test, set that as default, and restart Firefox (you can switch the default profile back later).
Thanks for your suggestions.
I deleted all versions of Firefox and did a clean installation of 57. Verified problem still present. Set layers.accelleration.disabled to true - problem still present. Set webgl.disabled to true. Problem still present. Verified Use HW accelerator not ticked and process limit set to 1. Still fails. Created a new profile as requested. No difference.
Further suggestion welcome.
Hello, it seems to be a technical issue where only developers can help. I suggest creating a technical ticket on http://bugzilla.mozilla.org/
Thank you. I will do so.
Solution choisie
one more thing that i have just noticed when looking at your system details - can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once.
then please let us know how this goes?
smorele said
Hello, it seems to be a technical issue where only developers can help. I suggest creating a technical ticket on http://bugzilla.mozilla.org/
Though Bugzilla is not really a place for support or discussion like a forum but for reporting and tracking things.
https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines
Hi,
I followed the advice to try: "enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once."
I don't know why but it seems to have resolved the problem, thank you.
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