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Tabs / Ads /Pop-Ups can't be stopped

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par philipp

British_Deadpool
British_Deadpool

It doesnt matter were I click on the screen, it opens up a new tab. Most of the time it goes to Reimage website. I can click a link it opens a new tab for that link, but on the window i was using before it goes to another website or ad. I can be watching a video, and at some point it goes to a website with an ad on it. I've tried adding add-ons, changing the settings on the comptuer itself, doing that 'about:config' thing, unistalled it completely and reinstalled it. It still doesnt stop.

I havent been on any dodgy websites or installed anything i shouldnt have. It's literally a new computer, I may of got it last month, but becuase of all this, i've barely used it, prob less then 2 hours of web using. I need help :'(

It doesnt matter were I click on the screen, it opens up a new tab. Most of the time it goes to Reimage website. I can click a link it opens a new tab for that link, but on the window i was using before it goes to another website or ad. I can be watching a video, and at some point it goes to a website with an ad on it. I've tried adding add-ons, changing the settings on the comptuer itself, doing that 'about:config' thing, unistalled it completely and reinstalled it. It still doesnt stop. I havent been on any dodgy websites or installed anything i shouldnt have. It's literally a new computer, I may of got it last month, but becuase of all this, i've barely used it, prob less then 2 hours of web using. I need help :'(

Toutes les réponses (1)

philipp
philipp
  • Moderator

hi, as this will be most likely caused by adware that is already active on your system, please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware