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I can't send or receive any emails on ***@btinternet.com WHY?

  • 3 réponses
  • 2 ont ce problème
  • 25 vues
  • Dernière réponse par Toad-Hall

jinksmcgrath
jinksmcgrath

Starting yesterday, I cannot send or receive any emails using my ***@btinternet.com I haven't, to my knowledge done anything different to make this happen and my internet on the laptop with this account is fine.

Starting yesterday, I cannot send or receive any emails using my ***@btinternet.com I haven't, to my knowledge done anything different to make this happen and my internet on the laptop with this account is fine.

Modifié le par philipp

Toutes les réponses (3)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Have you contacted BT about the problem?

jinksmcgrath
jinksmcgrath Auteur de la question

yes I have contacted BT...I think the problem is with Mozilla

Toad-Hall
Toad-Hall
  • Top 25 Contributor

I'm with BT and can confirm that I'm receiving.sending ok, so it is not a server down issue.

Did you update Thunderbird and then had the issue? If yes, check your anti-virus/firewall settings:

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version.. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.


When you try to get messages what error message do you get...word for word?