How do I get the Firefox window? I want to reset Firefox, but I don't have the Firefox window.
I keep getting Unresponsive Script alerts. I came to this web site to find a way to fix that problem. The instructions say "At the top of the Firefox window, click the Firefox button, go to the Help sub-menu." I don't have the Firefox window. My screen does not look like the one in the instructions. How do I get the Firefox window so that I can get to the Troubleshooting button so I can fix my unresponsive script problem?
All Replies (3)
Hello,
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Thank you!
Did you try Safe mode?
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
....
- Help > Troubleshooting Information
- https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
On Windows XP you see then menu bar and not the orange Firefox menu button.
You get the orange Firefox menu button if the menu bar is hidden.
See:
Modified by cor-el
Type about:support in URL and Reset your firefox