Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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My Firefox account has been locked

arefe 1385

Hello Mozilla Support,

My Firefox account has been locked because the confirmation email was returned.

My Gmail address is active and I can receive emails normally.

Please help me unlock my existing Firefox account and resend the confirmation email.

I would like to recover my account and keep my synced data.

Thank you.

Hello Mozilla Support, My Firefox account has been locked because the confirmation email was returned. My Gmail address is active and I can receive emails normally. Please help me unlock my existing Firefox account and resend the confirmation email. I would like to recover my account and keep my synced data. Thank you.

پاسخ‌ها (1)

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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