firefox crashing?
All Replies (2)
Hi..
What have you done to try and understand why?
When does it crash, what are you doing?
First have you [Restart] Windows after closing FX, don't do a [Shut down] as that is a Win memory keep
Is it the whole browser, or the individual tabs? Can you check if these reports are getting submitted?
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.