If I am inactive on FF for more than 8 minutes I can no longer access the internet...help!
OS 7 Home edition Browser repeatedly locks up - preventing any further access to internet sites if computer is left unattended for more than 8 minutes. The only way I can access the internet w/FF is to close down FF and re-start.
However, while FF is locked-up I can use another browser and access the internet without worrying about this problem occurring.
I tried to re-set the default settings re: McAfee Security Pkg to no avail.
I like FF but this problem has become so annoying that opting for another browser seems like the only practical thing to do. Can anyone help?
All Replies (4)
I have left Firefox unattended for hours at a time without a problem.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
There was no "reply" feature at bottom of the page but I believe this is what you may be looking for
Name: Firefox Version: 35.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Multiprocess Windows: 0/2
Crash Reports for the Last 3 Days
Report ID: bp-ecdb2173-40fb-4d0e-a98c-3e2cb2150120 Submitted: 22 hours ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: McAfee Security Scan Plus Version: 1.0 Enabled: true ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}
Name: McAfee SiteAdvisor Version: 3.7.1 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Graphics
Adapter Description: Intel(R) HD Graphics 4600 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0412 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 8-8-2013 Driver Version: 9.18.10.3272 GPU #2 Active: false GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC) Subsys ID: 06221028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150108202552 browser.startup.homepage: http://my.yahoo.com/ browser.startup.homepage_override.buildID: 20150108202552 browser.startup.homepage_override.mstone: 35.0 dom.mozApps.used: true extensions.lastAppVersion: 35.0 font.internaluseonly.changed: false gfx.direct3d.last_used_feature_level_idx: 0 keyword.URL: media.gmp-gmpopenh264.lastUpdate: 1415669001 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1421854332 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1421775002 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugins.load_appdir_plugins: true print.printer_Canon_MX870_series_Printer.print_bgcolor: false print.printer_Canon_MX870_series_Printer.print_bgimages: false print.printer_Canon_MX870_series_Printer.print_colorspace: print.printer_Canon_MX870_series_Printer.print_command: print.printer_Canon_MX870_series_Printer.print_downloadfonts: false print.printer_Canon_MX870_series_Printer.print_duplex: 0 print.printer_Canon_MX870_series_Printer.print_edge_bottom: 0 print.printer_Canon_MX870_series_Printer.print_edge_left: 0 print.printer_Canon_MX870_series_Printer.print_edge_right: 0 print.printer_Canon_MX870_series_Printer.print_edge_top: 0 print.printer_Canon_MX870_series_Printer.print_evenpages: true print.printer_Canon_MX870_series_Printer.print_footercenter: print.printer_Canon_MX870_series_Printer.print_footerleft: &PT print.printer_Canon_MX870_series_Printer.print_footerright: &D print.printer_Canon_MX870_series_Printer.print_headercenter: print.printer_Canon_MX870_series_Printer.print_headerleft: &T print.printer_Canon_MX870_series_Printer.print_headerright: &U print.printer_Canon_MX870_series_Printer.print_in_color: true print.printer_Canon_MX870_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MX870_series_Printer.print_margin_left: 0.5 print.printer_Canon_MX870_series_Printer.print_margin_right: 0.5 print.printer_Canon_MX870_series_Printer.print_margin_top: 0.5 print.printer_Canon_MX870_series_Printer.print_oddpages: true print.printer_Canon_MX870_series_Printer.print_orientation: 0 print.printer_Canon_MX870_series_Printer.print_page_delay: 50 print.printer_Canon_MX870_series_Printer.print_paper_data: 1 print.printer_Canon_MX870_series_Printer.print_paper_height: 11.00 print.printer_Canon_MX870_series_Printer.print_paper_name: print.printer_Canon_MX870_series_Printer.print_paper_size_type: 0 print.printer_Canon_MX870_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MX870_series_Printer.print_paper_width: 8.50 print.printer_Canon_MX870_series_Printer.print_plex_name: print.printer_Canon_MX870_series_Printer.print_resolution: 0 print.printer_Canon_MX870_series_Printer.print_resolution_name: print.printer_Canon_MX870_series_Printer.print_reversed: false print.printer_Canon_MX870_series_Printer.print_scaling: 1.00 print.printer_Canon_MX870_series_Printer.print_shrink_to_fit: true print.printer_Canon_MX870_series_Printer.print_to_file: false print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MX870_series_Printer.print_unwriteable_margin_top: 0 privacy.cpd.sessions: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1419956075
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7
NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC
NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2
Experimental Features
Okay, let's see. Has the browser been freezing or crashing? A crash report was filed, with another pending.
The crash report flagged these programs;
Signature hang
Process Type plugin Shockwave Flash Version:16.0.0.257
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also: